About Us We are a consumer-focused Claims Management Company located at Birchwood Park, Warrington. Our ethos is to provide a high-quality service that results in excellent customer service/satisfaction. About the role We are looking for a Customer Support Assistant to join our business on a permanent basis. The successful candidate will have previous experience in a similar role and will be comfortable dealing with colleagues from all levels of the business. Main Responsibilities This role will be an integral part of the Customer Support department. Working as part of a team the successful candidate will be dealing with a high volume, fast-moving workload, and responsibilities will include: Liaising regularly with customers and businesses by email and telephone; Providing customer updates; Taking telephone payments; General administration of our claims system; Reviewing and scanning inbound post. Key Skills Enthusiasm and a willingness to provide excellent service to each of our customers with a firm commitment to customer care and confidentiality; Demonstrable record of data entry; Excellent IT skills, in particular, experience with web-based email systems (such as Gmail or Outlook); Ability to learn systems quickly; Excellent attention to detail whilst remaining focused and engaged; Experience working in a claims management company / financial services environment (desirable); Working within appropriate timeframes whilst ensuring high levels of accuracy. Package Salary: £21,623 per annum; 36.25 hours per week working 9 am to 5 pm Monday to Friday; Hybrid working model, split between home and our office in Birchwood Park, Warrington – prime location with great transport links; Company pension; Employee assistance programme; 25 days annual leave (plus bank holidays); Paid parking; Training & development opportunities.