Operations Excellence Coordinator - South of England
Job Type: Full Time, Permanent
Reports to: Trading Operations Manager – UK
Location: South Region - Field based role
Business Unit: Operations
Role purpose:
A key role within the Trading Operations team supporting continuous improvement of Store Standards, performing ongoing review and optimisation of trading policies and procedures. The role will utilise CAR results and capability assessment tools to develop solutions to common challenges allowing the leadership teams to focus on Sales.
Key accountabilities
1. Coordinate Archive, Recall, Destructions within policy
2. Coordinate/Source Documents for Compliance/Regulatory purposes
3. Screen the weekly KYC tracker to ensure accurate reporting
4. Analyse CAR Results & identify and implement corrective actions
5. Perform & Coordinate Capability Assessments
6. Perform & Coordinate High level CAR visits – Apply ‘Visit & Fix’ Methodology
7. Champion Store Standards
8. Analyse Customer Complaints for commonality proposing
9. Ensure team members are up to date on the latest updates/changes in company policies/procedures.
10. Document Risk Acceptance Papers with recommended approach in conjunction with the business owner(s)
11. Acknowledge and Respond to Why forum submissions
12. Identify colleagues requiring remedial training
13. Partner with the training team to support their training programme for maximum efficiency
14. Coordinate BCP/BCM review and testing
15. Ensure UAM (User Access Management) reviews are completed periodically
16. Ownership of the Standard Operating Procedures (SOP) ensuring any gaps are identified and updated, communicated to the frontline teams, and uploaded to The Lounge.
17. Timely communication of alerts, general comms and third – party updates.
18. Ensure teams adhere to Company and location policy and procedures, including Audit, Risk, Health & Safety and Security requirements, CAR and KYC checks and undertake company training within required timescales.
Role-specific experience and skills
19. Retail Operations
20. A strong track record of delivery
21. Document Process and procedures in a clear and effective manner
22. Understanding of Risks to support prioritisation of works
23. Demonstrate ways of working
24. Data Driven individual
General experience and personal qualities
25. Lead by example (See one, do one, teach one)
26. Self-aware and open to challenges
27. Problem Solver
28. Remedial Training (Visit & Fix Methodology)
29. Constructive conversation and able to articulate benefits/risks
30. Commercial acumen
31. Manage relationships
32. Develop trust and credibility with customers, partners, peers, teams, internal and external stakeholders
33. Performance and results focused
Why Travelex?
To remain the world’s leading foreign exchange specialist, we are focused on making our customers’ lives simpler, more engaging and hassle free while they travel or move money abroad. We promise to give them the freedom and peace of mind to explore the world, their way – enabling them to travel confidently because they know they have us to lean on.
Customer centricity and digital are at the heart of our business strategy. Our commitment to innovation has never been greater, with the development of a number of digital-first, greenfield products and services. And with the Travelex's resources, deep industry experience and leading brand we are inventing the future of FX, cross-border e-commerce and international payments.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.