Job summary An exciting opportunity has arisen for a new post of Theatre Scheduling Team Leader within our Plastic Surgery Department. The primary function is to provide scheduling and strong operational management and leadership to the Plastics Theatre Scheduling team, developing and managing high quality, responsive and efficient services for the department. In addition to scheduling both inpatient and daycase admissions, ensuring maximum use of available theatre capacity, the post holder will be responsible for overseeing the daily function of the Plastics Theatre Scheduling team and undertaking line management duties. Experience of, or a proven interest in undertaking training for, a leadership role will be an advantage. The role will involve working flexibly within the department to provide and receive confidential and sensitive information, written, aural and verbal, to be exchanged with patients/clients, relatives, staff or external parties. The successful candidate will be self-motivated, independent, organised and resourceful with good attention to detail and the ability to plan. An excellent communicator both written and verbal is essential, as well as the ability to follow laid down processes and procedures. Main duties of the job Scheduling inpatient and day case admissions ensuring maximum use of available theatre capacity, assessing needs of individual patients and where appropriate rearranging patient combinations to maximise consultant/fellow and coordinating joint cases with other specialties within the Trust. Escalation point of contact for complex/sensitive queries regarding scheduling, capacity or utilisation issues. Support Scheduler and Cancer Pathway Coordinators in decision making and finding capacity for patients in order to prevent oncology or RTT breaches. Ensure RTT18 targets are adhered to in conjunction with the manager, amending appointments when necessary. Weekly monitoring of RTT18 position for proactive management of breaching Manage, supervise and support Band 3 and 4 Support Secretaries/Schedulers, volunteer and bank staff, including daily allocation of work, demonstration of duties to new starters and checking and approving work as necessary. Training new staff on the use of Orsos and patient centre. Lead and manage the scheduling team to ensure that lists are filled and locked down in line with 6-4-2 process. Plan and coordinate the workload of the Scheduling team including allocating and / or delegating tasks as appropriate to ensure that an effective and efficient scheduling service is delivered. About us Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond. We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise.Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services.Patients consistently rate QVH amongst the top hospitals in the country for quality of care. Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning. Date posted 03 April 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year per annum Contract Fixed term Duration 12 months Working pattern Full-time Reference number 276-7069806-AC Job locations Queen Victoria Hospital Holtye Road East Grinstead RH19 3DZ Job description Job responsibilities Please see attached Job Description and Person Specification for full details of the key result areas. Job description Job responsibilities Please see attached Job Description and Person Specification for full details of the key result areas. Person Specification Qualifications Essential QCF (NVQ) level 4 in appropriate Secretarial or Business Administration field degree, or able to demonstrate knowledge within this field through practical experience Evidence of continued role development Experience Essential Working in and with a multi- disciplinary team Experience of dealing with general public/customer service Able to demonstrate leadership skills Evidence of decision making skills Awareness of patient confidentiality and General Data Protection Regulations (GDPR) Previous administration experience Desirable Working within a Hospital Trust Previous supervisory experience Experience of coordinating a patient service including booking systems/ scheduling Healthcare/ medical terminology experience Knowledge Essential Knowledge of Plastics diagnostic/treatment processes Desirable Understanding Patient Centre Knowledge of NHS performance/access targets Skills Essential Professional telephone manner Working knowledge of Microsoft applications Excellent written and verbal communication skills Excellent interpersonal skills Able to prioritise and manage own work and supervise others Proven time management skills Able to work with staff at all levels Able to work on own initiative and under pressure Desirable Looking to pro-actively develop skills and knowledge Person Specification Qualifications Essential QCF (NVQ) level 4 in appropriate Secretarial or Business Administration field degree, or able to demonstrate knowledge within this field through practical experience Evidence of continued role development Experience Essential Working in and with a multi- disciplinary team Experience of dealing with general public/customer service Able to demonstrate leadership skills Evidence of decision making skills Awareness of patient confidentiality and General Data Protection Regulations (GDPR) Previous administration experience Desirable Working within a Hospital Trust Previous supervisory experience Experience of coordinating a patient service including booking systems/ scheduling Healthcare/ medical terminology experience Knowledge Essential Knowledge of Plastics diagnostic/treatment processes Desirable Understanding Patient Centre Knowledge of NHS performance/access targets Skills Essential Professional telephone manner Working knowledge of Microsoft applications Excellent written and verbal communication skills Excellent interpersonal skills Able to prioritise and manage own work and supervise others Proven time management skills Able to work with staff at all levels Able to work on own initiative and under pressure Desirable Looking to pro-actively develop skills and knowledge Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Queen Victoria Hospital NHS Foundation Trust Address Queen Victoria Hospital Holtye Road East Grinstead RH19 3DZ Employer's website https://www.qvh.nhs.uk/ (Opens in a new tab)