To support the day-to-day operation of a licensed gaming venue. Responsibilities include welcoming customers, keeping the venue clean and tidy, carrying out minor repairs across the machines while reporting more serious ones, handling customer concerns, ensuring compliance with age regulations, cash handling, and being responsible for daily floats. You will also promote customer promotions and support the MSA engineer in maintaining standards and driving sales.
Key Responsibilities:
1. Support and deliver company sales targets.
2. Create an environment of top-class customer care.
3. Exceed company operating standards.
4. Be proactive in challenging underage customers.
5. Ensure accurate cash handling and checks.
6. Maximise business opportunities within the gaming centre.
7. Promote the business to all customers, both new and old.
8. Handle all customer complaints effectively.
Customer Service:
* Identify and clarify the needs of the venue.
* Strive to meet or exceed standards of service.
* Maintain good employee relations.
Security:
* Assist in security investigations as directed by senior management.
* Action security alerts as necessary.
Health and Safety:
* Adhere to all company health and safety practices and procedures.
* Report any potential hazards to your Supervisor.
* Ensure compliance with current Health and Safety legislation/regulations.
Communication:
* Attend meetings as required.
* Participate in periodic business review meetings with the Service Supervisor.
* Promote the company positively with internal and external personnel.
Human Resources:
* Maintain conduct that reflects favourably on the company.
* Establish a good working environment for maximum staff commitment.
* Identify and meet job-related training needs with the Service Supervisor.
* Attend meetings and training courses as required.
* Work efficiently and effectively with peers and team members.
Benefits:
* 33 days annual leave (working on bank holidays required).
* Recognition scheme awarded quarterly and annually.
* Recommend a Friend Scheme – earn a bonus for referrals (Subject to T&C’s).
* Birthday Leave (an extra day off for your birthday).
* Enhanced Family Friendly Policies.
* Company pensions above statutory level.
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