Residential Officer HCC618586
Salary Range: £25,628 - £28,326 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 29 September 2024
Interview Date: w/c 14 October 2024
The Role:
Joining our Financial Assessments and Benefits team as a Residential Officer, you’ll work in a role that is interesting, varied, and on occasions challenging, and be rewarded with a supportive and inclusive work environment.
The Financial Assessments and Benefits service is all about ensuring that Adults’ Health and Care service users know how much they may need to contribute towards their care and assisting them with benefits they may be entitled to claim.
Your role of Residential Officer will be to carry out financial assessments for vulnerable service users needing permanent residential care using the national Care Act legislation guidance. This involves determining how much they will be required to contribute towards the cost of residential care services provided by Hampshire County Council, and explaining clearly how this was calculated. You’ll also identify for them any welfare benefits they may be due.
Using your excellent communication skills and ability to prioritise workloads, you’ll play a vital role in delivering great customer service. With your ability and experience of dealing with upset or emotional responses, you’ll overcome objections in a calm and professional manner and be able to explain complex legislation as required.
With an inquisitive nature, high standard of accuracy and attention to detail, you’ll have the ability to be empathetic whilst remaining professional. Confident working autonomously and in making decisions, you’ll also be willing to embrace the full use of digital technology.
We understand the demands and emotional challenges of the Residential Officer role. That’s why we provide our team with a positive, safe and supportive working environment. In return for your valuable contribution, we offer an extensive and competitive Benefits package.
Values Based Recruitment:
We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.
Vetting Requirements:
This post is subject to a Criminal Records Check.
Contact Details for an Informal Discussion:
For an informal chat about the role, please contact Paul Taylor, Deputy Team Manager (FAB Residential), on 0370 779 6434 or email Paul.taylor@hants.gov.uk.
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
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