Job summary We are looking for an innovative, assertive and flexible individual, with strong leadership skills to oversee the Planned Care Therapy administration teams within the Community Health & Integrated Care (CHIC) Division. This role will also provide support to Service Managers, General Manager, Heads of Service and Head of Allied Health Professions. This is a permanent post, 37.5 hours per week, working across areas including Bexhill, Hastings, Rother, Seaford, Hailsham and Eastbourne. The ability to travel independently will be essential. We aim to provide a positive working environment, staff experience and development for all whilst supporting the delivery of high standards of individualised patient care. Main duties of the job Main duties involved in this role include: To lead the administration staff within the Planned Care Therapies sub-division Ensure the timely and responsive processing of referrals and booking management systems within the sub-division, monitoring and providing assurance for both data quality and referral to treatment times. To lead project management and process reviews To carry out data analysis and solution identification Support the team to explore and develop digital innovation and technology to improve patient care and customer service To be responsible for the recruitment and selection, supervision, appraisal and training of administration staff within the portfolio About us We are proud to provide 'Outstanding' care and be a great place to work We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes. In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'. Date posted 04 March 2025 Pay scheme Agenda for change Band Band 6 Salary £37,338 to £44,962 a year per annum, pro rata Contract Permanent Working pattern Full-time Reference number 374-KN152 Job locations Community - cross site post Eastbourne / Hastings BN21 2UD Job description Job responsibilities Please refer to the job description attached which will be utilised by shortlisters during the recruitment process. You must be able to travel independently, carrying equipment e.g. laptop and car sharing as required. You must have access to a car and hold a current full driving license. The Trust has partnered with NHS Fleet solutions to provide a cost-effective way to lease a brand new car via salary sacrifice. If you have any questions about this position or would like to arrange an informal visit, please do not hesitate to contact us. Job description Job responsibilities Please refer to the job description attached which will be utilised by shortlisters during the recruitment process. You must be able to travel independently, carrying equipment e.g. laptop and car sharing as required. You must have access to a car and hold a current full driving license. The Trust has partnered with NHS Fleet solutions to provide a cost-effective way to lease a brand new car via salary sacrifice. If you have any questions about this position or would like to arrange an informal visit, please do not hesitate to contact us. Person Specification Qualifications Essential GCSE Maths and English NVQ4 level Management Qualification or equivalent operational Management experience Typing and word processing to RSA3 or equivalent Expert Knowledge of specialist IT systems Evidence of ongoing relevant training and development to postgraduate level Desirable Project or programme Management Qualification Evidence of higher learning in leadership qualification Experience Essential Evidence of leadership and managing staff Proven recent experience of working in a busy office environment as an administrator. Experience of working a large organisation in a similar role. Desirable Experience of working in the health sector Experience of working with digital rostering systems Person Specification Qualifications Essential GCSE Maths and English NVQ4 level Management Qualification or equivalent operational Management experience Typing and word processing to RSA3 or equivalent Expert Knowledge of specialist IT systems Evidence of ongoing relevant training and development to postgraduate level Desirable Project or programme Management Qualification Evidence of higher learning in leadership qualification Experience Essential Evidence of leadership and managing staff Proven recent experience of working in a busy office environment as an administrator. Experience of working a large organisation in a similar role. Desirable Experience of working in the health sector Experience of working with digital rostering systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name East Sussex Healthcare NHS Trust Address Community - cross site post Eastbourne / Hastings BN21 2UD Employer's website http://jobs.esht.nhs.uk/ (Opens in a new tab)