Role - IT Engineer Location - Manchester Salary - £37,000 - D.O.E Setup - Remote with Client visits Industry - Managed Services Extras - Car Allowance Are you a problem solver with a passion for technology? Do you love the challenge of troubleshooting issues and delivering exceptional customer service? If so, we have an exciting opportunity for you The Role: Travel to client sites to diagnose and resolve IT issues that can't be tackled remotely. Install and configure hardware and software, ensuring seamless functionality. Work independently while collaborating with a dynamic support team. Keep customers updated on their requests, ensuring satisfaction at every step. Maintain agreed service levels and document all work from diagnostics to resolution. Work with third-party vendors for root cause analysis and problem resolution. Mentor and guide colleagues where necessary within the escalation framework. What We're Looking For: Strong troubleshooting skills with a background in IT support. Solid experience with both Windows and Apple operating systems. Expertise in: Windows Server OS installation, configuration & administration. Active Directory, Group Policy & Exchange Server support. Microsoft 365 and Azure/Entra ID. Intune and endpoint management. Cloud technologies (Public, Private & Hybrid). Remote Desktop Services & Azure Virtual Desktop. Virtualisation platforms (VMware & Hyper-V). Networking (LAN/WAN), firewalls, switches, routers, VPNs & wireless technologies. What You Bring: Personable, professional, and an excellent communicator. A full driving license and access to a car. A customer-focused approach with a proactive mindset. The flexibility to work out of hours/on-call when required (additional benefits included). Strong time management and organisational skills. A logical decision-maker who values teamwork and collaboration. Why Join Us? Competitive salary - Up to £37,000 DOE car allowance. A flexible hybrid working model - blend remote work with in-office collaboration. A comprehensive benefits package, including: Health care support - including UK Healthcare, eye tests, and flu jabs. Enhanced maternity, paternity & adoption leave. Exclusive discounts via Perkbox for shopping, leisure, and more Buy & sell holiday scheme.