Job summary
There has never been a more exciting time to join HMRC as we continue to become one of the world’s most digitally-advanced tax authorities.
In HMRC, we are creating a dynamic, customer centric and data-driven organisation with a culture that focuses on and significantly invests in the continual development of our people. To meet the challenges of bringing in more tax, closing the tax gap, reducing costs and improving the customer experience, we need to evolve our approach, using smart data analysis and state of the art technology to drive customer led solutions.
Our IT methodology to achieve this is quite simple – work collaboratively across the organisation to simplify tax and reduce customer effort through an engaged and efficient organisation in order to exceed revenue targets.
In Chief Digital and Information Office (CDIO) we are undergoing a major operating model transformation to pivot our operation to focus more on services. The Chief Digital Product Office (CDPO) will play a key part in delivering this change, with Service aligned teams collaborating across CDIO and the business to define the future technical roadmap and transformation plan.
Job description
The Head of IT Services for Criminal Investigation and Avoidance Disruption is a key role responsible for leading the technology team focused on delivering a reliable and effective service. This involves overseeing technology strategy, managing the underlying technology, and maintaining strong business relationships. The Service Owner will ensure the quality of the service, manage the portfolio, and provide end-to-end service delivery. The role requires a skilled leader who can influence the business strategy, collaborate with other departments, and drive innovation to meet changing needs. This position offers value to the customer, organisation, and the taxpayer.
Responsibilities
1. Build strong relationships with senior executives and stakeholders to ensure technology change aligns with business needs.
2. Develop and execute comprehensive business and technology strategies in collaboration with key leadership teams.
3. Provide expert technology consultancy and stay informed about current and future business technology trends.
4. Foster collaborative relationships with stakeholders to enhance their understanding of IT services.
5. Deeply understand the business' strategic goals and concerns to provide the most effective IT support.
6. Agree upon and implement a technology strategy that aligns with the business' objectives and delivers a positive user experience.
7. Communicate the value and potential of digital technologies to the business in an engaging and enthusiastic manner.
8. Execute strategic plans to drive large-scale technology transformations.
9. Develop and implement a cloud strategy to migrate on-premise solutions as needed.
10. Oversee the delivery of multiple technology solutions across various projects and teams.
11. Lead and inspire diverse digital and technology teams to achieve excellence.
12. Navigate challenges and deliver transformation effectively in a complex environment.
13. Ensure end-to-end business service delivery by understanding requirements, managing operations, and collaborating with other IT functions.
14. Prioritise security, compliance, and governance in all new and existing services.
15. Drive organisational change and foster collaboration across different teams.
16. Stay updated on emerging technologies and represent business interests in industry forums.
Management of People
1. The role involves directly managing a team of 10 people and overseeing a business service team of circa 20.
Person specification
The ideal candidate will be a skilled and experienced senior leader with a deep understanding of IT systems and technologies. They should be able to effectively align technology strategies with business objectives and drive organisational change. Strong communication and relationship-building skills are essential, as well as the ability to solve problems and make sound decisions.
The successful applicant will need to demonstrate relevant experience and effective delivery of the following essential criteria.
Essential Criteria:
1. Proven experience leading a technology enabled department within a large and complex organisation, to deliver reliable and sustainable fraud investigation IT services.
2. Proven understanding of technology and its application in the field of law enforcement. This includes knowledge of architectural frameworks, ITIL and other relevant regulatory standards.
3. Demonstrable experience in managing the end-to-end lifecycles of IT products and services.
4. Demonstrable understanding of the business context and be able to translate business needs into effective technology solutions while maintaining product integrity and business goals.
5. Proven ability to lead and empower diverse teams across multiple locations, fostering a positive and inclusive culture of trust and autonomy.
6. Experience of developing roadmaps for IT business services, influencing supplier roadmaps and providing senior interface.
7. Demonstrative ability of successful stakeholder management and building relationships across a range of senior communities, internal and external, often without direct authority.
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