We’re looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager at Brownsea Island, leading our small but vital welcome team.
Interview date: 21st/22nd April 2025
Working hours: 1,500 hours annually. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.
Type of contract: Permanent
Salary: £20,640.00 per annum
The ability to work weekends, bank holidays and evenings is essential
What it's like to work here
You'll lead a team of 12 Welcome and Service Assistants. You'll support and empower the team to welcome our visitors, respond to customer enquiries, site issues, and be the face of the National Trust. You'll be confident in managing people, delivering outstanding customer service and leading membership recruitment and fundraising. You'll have responsibility for the team, for their safety and working practices, and working closely with them to develop the site offer.
What you'll be doing
You'll apply the highest level of competence to deal with service recovery without senior support being on site. You'll engage with all our visitors to inspire support through membership, and help visitors to enjoy their stay.
As part of the duty management team, you'll ...