Job summary An exciting opportunity has arisen to join the Paediatric Management Team as a Business Support Officer. This pivotal role will provide essential management support to ensure the effective performance of administrative teams, aligning services with agreed activity levels, quality standards, and budgetary constraints. The successful candidate will be highly organised, able to prioritise their own workload, meet tight deadlines, have excellent written and verbal communication skills and take responsibility for meeting appropriate targets, driving service improvements, and contributing to the development and delivery of high-quality healthcare services. You will be able to work flexibly, as required, to support areas of high demand within the paediatric management team and will enjoy developing relationships and working closely with a range of internal and external stakeholders including the senior leadership of the service. Why Join Us? This is a fantastic opportunity to play a key role in shaping and supporting paediatric services within the Trust. You will work in a dynamic and supportive environment, with opportunities for professional growth and development. Main duties of the job Key Responsibilities Administrative Oversight: Oversee the performance of administrative teams, ensuring services are delivered to high standards within the allocated budget. Service Improvement: Collaborate with cross-service teams, Trust-wide colleagues, and senior managers to develop and enhance paediatric services. Project Management: Plan, manage, and deliver a portfolio of tasks and projects, ensuring alignment with organisational goals. Resource Allocation: Support the effective targeting of resources, monitoring and evaluating projects to ensure timely and efficient delivery. Analysis and Reporting: Provide high-quality support, including complex data analysis, drafting correspondence, reports, and stakeholder communications across multiple specialties. Communication: Foster accurate and open communication with internal and external stakeholders, ensuring the effective coordination of activities. Team Collaboration: Be a key member of the paediatric management team, supporting strategic objectives and enhancing stakeholder relationships. Person Specification Qualifications: Relevant qualifications or equivalent experience in business administration or healthcare management. Skills: Strong organisational, analytical, and communication skills with the ability to manage multiple priorities. Experience: Proven track record in administrative or management roles, preferably within an NHS or healthcare setting. About us We are an acute trust caring for over half a million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day. Application guidance: We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. Its important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form. Date posted 28 January 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year Contract Permanent Working pattern Part-time Reference number C9377-FCS5515 Job locations Pinderfields Hospital Aberford Road Wakefield West Yorkshire WF1 4DG Job description Job responsibilities Responsible for a team of administrative staff. Lead/support specific project work as required. Promote positive working relationships with staff, Services, and Clinical Managers within the Trust. Lead, motivate, support and manage the departments team of staff through process of change, supporting the continuous development of change management skills throughout the directorate. Provide first line management to appropriate team members to include; recruitment and selection, managing the staff appraisal process, agreeing Personal development plans and objectives. Delivery of timely team briefs to team members. Challenge, influence and work with various teams of staff for the continual improvement of standards. Work with members of the team and key stakeholders to investigate the causes of any variance from plan/delivery of targets and contribute to the implementation of solutions. Support training and induction of new starters. Participate in the involvement of patients and representative groups in service planning and development as required. To be responsible for investigating both formal and informal complaints at the appropriate level, ensuring they are dealt with sensitively, determining and implementing any action that is required. Analyse data and produce reports to both the Patient Service Manager and Operational lead of the teams performance as required. Develops successful working relationships with external partners and internal colleagues. Full details and further information included in the attached job description/ person specification Job description Job responsibilities Responsible for a team of administrative staff. Lead/support specific project work as required. Promote positive working relationships with staff, Services, and Clinical Managers within the Trust. Lead, motivate, support and manage the departments team of staff through process of change, supporting the continuous development of change management skills throughout the directorate. Provide first line management to appropriate team members to include; recruitment and selection, managing the staff appraisal process, agreeing Personal development plans and objectives. Delivery of timely team briefs to team members. Challenge, influence and work with various teams of staff for the continual improvement of standards. Work with members of the team and key stakeholders to investigate the causes of any variance from plan/delivery of targets and contribute to the implementation of solutions. Support training and induction of new starters. Participate in the involvement of patients and representative groups in service planning and development as required. To be responsible for investigating both formal and informal complaints at the appropriate level, ensuring they are dealt with sensitively, determining and implementing any action that is required. Analyse data and produce reports to both the Patient Service Manager and Operational lead of the teams performance as required. Develops successful working relationships with external partners and internal colleagues. Full details and further information included in the attached job description/ person specification Person Specification Qualifications Essential Educated to Degree level or equivalent experience in the NHS/Healthcare environment Sound educational background (4 GCSEs, grade C or above) Desirable ECDL Management Qualification/Post Graduate Diploma or equivalent knowledge Experience Essential Knowledge and understanding of NHS systems, Managing/Supervising staff Experience of working to budgets Change management/service improvements Experience of working to targets Experience of working with a busy/demanding environment Experience in implementing HR & Departmental policies and maintaining associated records. Experience of dealing with the public and other organisations. Experience in organising and chairing meetings. Desirable Project Management Monitoring performance Experience of handling conflict Experience in taking an active lead in recruitment and retention of personnel within the organisation. Experience in conducting appraisals including objective setting Knowledge and Awareness Essential Detailed knowledge of NHS and Trust policies and procedures. Awareness of own limitations. Microsoft Word/excel/email knowledge Knowledge of Customer care and Conflict resolution training. Desirable Knowledge of Clinical Governance and the NHS Plan Knowledge of the Medical Records systems and of the Folder tracking system. Skills and Abilities Essential Proven administration and organisational skills. Excellent influencing and negotiating skills Ability to analyse data and instigate resolution where required. Demonstrate good verbal and written communication skills with team/clients/relatives, using tact when required Ability to manage/handle conflict Good Time management skills Ability to engage and motivate others High level of initiative Flexibility and able to adapt to change Able to work as part of a team Able to establish effective working relationships Personal Attributes Essential Effective and supportive team player A professional, approachable manner Confidence Calm under pressure Strong attention to detail and accuracy Self motivated Professional appearance Professional image and positive approach to problem solving. Commitment to own personal and professional development and development of others within the team. Person Specification Qualifications Essential Educated to Degree level or equivalent experience in the NHS/Healthcare environment Sound educational background (4 GCSEs, grade C or above) Desirable ECDL Management Qualification/Post Graduate Diploma or equivalent knowledge Experience Essential Knowledge and understanding of NHS systems, Managing/Supervising staff Experience of working to budgets Change management/service improvements Experience of working to targets Experience of working with a busy/demanding environment Experience in implementing HR & Departmental policies and maintaining associated records. Experience of dealing with the public and other organisations. Experience in organising and chairing meetings. Desirable Project Management Monitoring performance Experience of handling conflict Experience in taking an active lead in recruitment and retention of personnel within the organisation. Experience in conducting appraisals including objective setting Knowledge and Awareness Essential Detailed knowledge of NHS and Trust policies and procedures. Awareness of own limitations. Microsoft Word/excel/email knowledge Knowledge of Customer care and Conflict resolution training. Desirable Knowledge of Clinical Governance and the NHS Plan Knowledge of the Medical Records systems and of the Folder tracking system. Skills and Abilities Essential Proven administration and organisational skills. Excellent influencing and negotiating skills Ability to analyse data and instigate resolution where required. Demonstrate good verbal and written communication skills with team/clients/relatives, using tact when required Ability to manage/handle conflict Good Time management skills Ability to engage and motivate others High level of initiative Flexibility and able to adapt to change Able to work as part of a team Able to establish effective working relationships Personal Attributes Essential Effective and supportive team player A professional, approachable manner Confidence Calm under pressure Strong attention to detail and accuracy Self motivated Professional appearance Professional image and positive approach to problem solving. Commitment to own personal and professional development and development of others within the team. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name The Mid Yorkshire Teaching NHS Trust Address Pinderfields Hospital Aberford Road Wakefield West Yorkshire WF1 4DG Employer's website https://www.midyorks.nhs.uk/ (Opens in a new tab)