Funeral Service Operative Chris White Funeral Directors, Wilton Casual hours, £11.66 per hour MAIN DUTIES: • Bring the deceased into the Company’s care from locations such as private homes, care homes, hospitals and scenes of accidents. Show respect towards families and awareness of their different religious or cultural practices • Take responsibility for the preparation and presentation of every deceased person ensuring that they are presented for viewing for those who wish to spend time with them in line with Funeral Partners standards and procedures. • Ensure that branches, mortuary areas and vehicles are maintained to the highest standard in presentation and repair. • Work with the Funeral Arranger and Funeral Director in coordinating the daily orders, understand the timings of the work, and be familiar with the relevant locations. • Play a key part in the funeral process under the direction of the Funeral Director. To include carrying the coffin and driving ceremonial vehicles in line with local customs. • Assist with tasks within the branch as requested, including helping with coffin deliveries, fitting coffins, preparing the deceased, cleaning of all company vehicles, keeping workshop and mortuary areas clean and tidy • Participate in a rota system to cover duties such as removals within normal business hours and out of hours (i.e. nights, weekends and statutory/customary holidays) • Comply with all company’s policies and procedures relating to the role including those relating to health, safety and hygiene, to include wearing personal protective equipment and report any infringements identified. • Understand how relevant legislation and regulation applies to role • Attend training and development sessions • Carry out any other duties when reasonably requested to do so by line manager • Certain activities within the Funeral Partners Group are regulated by Financial Conduct Authority (“FCA”), including all aspects associated with offering funeral plans to customers. Your role will not be directly involved in this regulated activity. However, in the course of your employment, you may be able to engage in regulated activity, at which point, additional responsibilities will apply to your role. Until such time as you are deemed competent by the business in carrying out regulated activity, your role will not be able to discuss funeral plans with clients. • Even though your role is not directly involved in regulated activity, we may nevertheless require you to undertake some training associated with understanding how to operate in a business which is regulated. For example, we may provide you with training associated with how to abide by the FCA’s general conduct rules. • Keep apprised of company activities and updates by accessing the regular written or verbal communications that will be shared. This may include (but not limited to) the Weekly Bulletin, companywide emails and updates. KNOWLEDGE AND SKILLS Essential: − Full UK manual driving licence − Experience of working in a role where customer service is important − Awareness of differing religions and cultures present in the community − Basic Maths and English Personal Attributes: − Able to build and maintain strong working relationships − Effective communication and interpersonal skills − Resilience and working effectively in a pressurised environment − Approachable and diplomatic − Able to work independently and as part of a team − Flexible and reliable − Accurate attention to detail − Empathetic and approachable