Job Title: Senior Enforcement Officer
Location: St. Helens / Warrington / Liverpool
Salary: £39,743 per annum
Contract Type: 6-month fixed-term contract
Driving License is required and must be happy to commute to all offices (Warrington, Liverpool, and St Helens)
Basic DBS is needed.About the Role:
We are partnering with one of our social housing clients to recruit a dedicated and experienced Senior Enforcement Officer for their Safer Estates team. This 6-month fixed-term contract offers an exciting opportunity to play a key role in ensuring effective management of enforcement cases, overseeing case allocation, and maintaining high standards in case management.
You will lead efforts to audit team workloads, identify areas for improvement, and ensure quality service delivery to tenants. As the Senior Enforcement Officer, you'll drive a proactive approach to handling Anti-Social Behaviour (ASB) cases, contributing to continuous improvements within the Safer Estates function.
Key Responsibilities:
Case Allocation and Monitoring: Oversee the allocation of ASB cases, ensuring effective and timely resolution while managing team capacity.
Auditing and Quality Control: Conduct regular audits and quality checks of case management, identifying and implementing improvements as needed.
Team Support: Provide guidance on policies, procedures, and the legal framework. Assist with complex cases and ensure appropriate escalation of sensitive issues.
Stakeholder...