Membership Recruiter
Location: Kenilworth Castle, Kenilworth, Warwickshire, CV8 1NE
Salary: £11.73 hourly / 16 hours April to October, zero hours November to March / Permanent. *All salaries will increase following the NLW rise on 1st April 2025 to a minimum of £12.21 per hour*
Job Type: Permanent
Ref: 15729
Heritage is for everybody, and we are here for heritage. We care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures.
We are looking for a Membership Recruiter to join us at Kenilworth Castle working 16 hours per week then switching to zero hours November to March. No history background? No problem. What is important to us is a passion for people and excellent customer service.
As a Membership Recruiter, you will deliver a warm welcome to our visitors, engaging and inspiring them to become members of English Heritage. You will thrive on exceeding targets for your team.
If you have a genuine enthusiasm for engaging with people and providing an outstanding welcome, this could be the role for you.
Responsibilities:
1. Deliver excellent customer service to visitors.
2. Engage with visitors to encourage them to become members.
3. Work as part of a team to ensure a positive visitor experience.
4. Meet and exceed membership targets.
Minimum Requirements:
Some paid or voluntary experience with the public is beneficial, but full training and support will be provided. There will be a requirement to work weekends and Bank Holidays.
Benefits include:
1. Career progression opportunities within the heritage sector.
2. Free access to all English Heritage sites for you and up to six friends and family members.
3. 25% discount in our shops and cafes.
4. Enhanced maternity/paternity/shared parental leave.
5. 25 days' holiday plus Bank Holidays pro rata, rising to 28 days after 3 years.
6. Matched pension contributions up to 10%.
Everybody's welcome at English Heritage. We are committed to making sure that English Heritage is an equitable, diverse, and inclusive place to work.
If you would like to talk to us before you apply, please contact Alex Barker (Visitor Welcome Supervisor) by emailing Alexander.Barker@english-heritage.org.uk
No agencies please.
Our interview and offer process will take place between 17th February - 10th March 2025, with new starters joining in the week of 24th March 2025.
Find out more about us and what we do: English Heritage
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