Senior Clerk (Band 3) - 317 Breast Screening Unit - RVI - The Newcastle upon Tyne Hospitals NHS Foundation Trust
The Newcastle upon Tyne Hospitals NHS Foundation Trust – Tyne and Wear
This role is very fast-paced with a wide variety of different tasks on a daily basis. This involves a lot of phone calls and general administration duties and also face-to-face patient contact as a receptionist where there can be numerous different clinics running at one time. You will need to organise and prioritise workload effectively in conjunction with other team members.
The Newcastle Breast Screening Service currently provides breast cancer screening by mammography once every 3 years for a catchment population of approximately 150,000 women between the ages of 50 and 70 who are resident in Northumberland, Newcastle, North Tyneside and Derwentside.
The service is part of the National Breast Screening Programme, which utilises a complex, computerised call/recall system operated in conjunction with systems situated in the relevant PCTs, Care Trusts, and Tyne and Wear Contractor Services Agency. The service utilises 3 mobile screening units covering 18 sites throughout the catchment area, and one static unit.
* Interview Date: 28 January 2025
* 37 hours 30 minutes/week
Responsibilities:
* Operate the National Breast Screening System efficiently on a daily basis. Making and changing appointments over the telephone. Accurately entering complex clinical and pathological information.
* Monitor the efficient running of the service on a daily basis by coordinating and prioritising clerical duties.
* Ensure that the team works to the departmental Quality Management protocols and maintains the National Quality Assurance standards.
* Operate other computer systems, e.g. PAS, RIS when required in the department.
* Provide clerical support for the breast symptomatic service.
* Provide a pleasant, welcoming and efficient reception service at both screening and assessment clinics, recognising the need for tact and empathy when dealing with difficult situations involving distressed or anxious clients/patients and relatives.
* Contribute to the effective operation of the call/recall National Breast Screening Programme as part of the multi-disciplinary team.
* Answer queries from clients/patients, relatives, GPs, and PCTs and other Screening Offices.
* Provide clerical support for the breast imaging symptomatic service using the Radiology Information System (RIS).
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
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