Job Description
Administrator - Reservations/Guest Relations Agent
Edinburgh
9am - 5pm, 5 days a week (rota basis)
£28000 + Benefits
Are you passionate about delivering outstanding customer service?Join our award-winning serviced apartment provider, who are seeking a Administrator - Reservations/Guest Relations Agent to deliver exceptional service to leisure and corporate guests in Edinburgh.
Key Responsibilities:
* Manage guest journey from booking to check-out.
* Proactively assist guests with bookings, payments, and enquiries.
* Respond to guest feedback, ensuring a high level of satisfaction.
* Support the team in daily administrative tasks (reports, spreadsheets, reviews).
What We're Looking For:
* Customer service excellence with strong communication skills.
* Problem-solving skills to handle complaints effectively.
* Tech-savvy (Microsoft Word & Excel).
* Organised & adaptable with a keen eye for detail.
* Team player with a positive, flexible attitude.
Why Join Us?
* Development opportunities in a growing company.
* Full training provided.
* Friendly, supportive work environment.
Ready to join a dynamic team? Apply today and take the next step in your career!
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