Responsibilities:
* Deliver 1st and 2nd line support in line with SLA's.
* Assist in the use of business applications, technology and provide assistance with solutions.
* Ensure that IT remains operational, fit for purpose and an asset to the business.
* Work with the business infrastructure and applications, ensuring security of information, and working with sensitive data.
* Investigate and provide solutions for technical problems.
* Maintain and configure company technology.
* Implement projects and be involved in continuous improvement.
* Conduct system changes and upgrades.
* Be a part of the organisational security implementations.
What you'll need:
Able to troubleshoot common hardware, operating system, and application software as well as access and permission issues on a wide range of technologies including:
* Microsoft and Apple desktops, laptops, tablets, and smartphones.
* Device peripherals and screen sharing technologies (e.g., Apple TV and Airplay).
* Video, projectors, displays, sound bars, sound and lighting desks, PA, speakers and microphones, cameras and recording devices, encoders/decoders, and AV software.
* Multi-function devices and printers & IP-based phone systems.
* Microsoft 365 including Outlook, Teams, OneDrive, SharePoint, PowerPoint, etc. and Adobe Creative Cloud applications.
* Active Directory.
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