We are looking to recruit an experienced Business Support/ Admin Manager/Office Manager to work in an extremely busy and expanding transport/logistics company, on the outskirts of Dartford, based in their modern Central Offices.
This is a very fast paced, multi-faceted and evolving role, & will be supporting & assisting the Snr Management team in various areas of their business, such as;
operations, logistics, customer services, business admin, basic HR & finance, and compliance
So, you will need to possess sound knowledge and good understanding of business practices across the board to meet their company deadlines, targets and goals.
Role will cover ;
Reporting jointly to two Directors, this role will require frequent contact with all parts of the business and with multiple external agencies and suppliers.
Capable of taking on and completing a wide variety of tasks, from basic administration to industry-specific and legally governed assignments, and will require the successful candidate to be completely flexible in their workload approach & duties
* Assisting colleagues when departments are busy or to cover; This will principally relate to Operations, New & existing bookings, Customer Relations Management, Customs & Excise paperwork (for which full training will be provided).
* Compliance admin and checking that all paperwork meets regulations
* Customer relations: negotiating mutually acceptable outcomes and solutions for new and existing bookings and resolve any after bookings issues
* Confident dealing with existing and new suppliers, negotiating optimum price and service levels for all office services internal and external
* Raise purchase orders and ensure they are attached to correct service and supplier
* Provide HR Assistance to the senior management team, covering starters/leavers, uniform, reference checks, payroll details etc
* Health and Safety Management keep H&S book up to date & in line for compliance checks
* Keep records of key documentation up to date (Risk Assessments, etc)
* Assist with compliance reviews and internal/external audits, and address action points arising from those.
* Basic Management of ISO 9001/14001/45001 accreditations.
* PA duties on occasion supporting Management team as and when required
* Multi diary management
* All admin duties you would expect in such a role
* Liaise with European hubs as and when required
* Ability to respond to business emails in the appropriate way and action up any points that need addressing and update Management with progress reports
Skills /Experience
Proven working experience in a similar role, Business Management, Office Manager, Operations, Logistics Office Manager, Transport, Customer Complaints
Excellent communication skills, covering face to face meetings, customer relations and business email responses
Excellent business admin coordinator, can facilitate & streamline business processes to be more efficient & effective
Governance & compliance led and understands need for following industry regulations
High attention to detail, can produce work to a high standard and always strive for best outcome in all areas of business
Commercial business acumen
Good all round ‘business functions’ knowledge, HR, Finance, Compliance etc
Team spirit and self sufficient
Adaptable and flexible work approach
Willing to learn and develop skills as the role grows
Can work to ever changing deadlines
European language would be a benefit – but not essential
** occasionally the Directors’ dog may come in to the office
This is a permanent full-time position, based on site at Central Offices in Dartford You must be able to commute reliably to this location.
Hours ; Mon – Fri ; 8.00 – 5.00 / 8.30 - 5.30
Benefits Include
28 days holiday (pro-rata) including statutory days
Cycle to Work Scheme
Auto-enrolment Pension Scheme
Free on-site Parking