RECEPTION DESK Reception/ admin staff will greet patients when they arrive in the practice and ensure that they are assisted appropriately. This will include the following list, which is not exhaustive: Handle patients presenting at reception as an emergency in accordance with the practices protocol. Provide future/on-the-day appointments in accordance with the practices Access Protocol. Advise walk-in patients about how to access the service according to patient need. Welcome and provide practice information/registration protocol details for patients wishing to register with the practice. Process changes of address/patient details/ mobile numbers etc Record and pass on messages. Assist with unlocking and locking the surgery and ensure adherence to security procedures. Receptionist/ admin staff will contribute to the updating and maintenance of all patient records. This will include the following. The list is not exhaustive: Update registration and clinical details. Input new patient registration data.