Are you an Experienced HR Professional with excellent knowledge and experience in Complex Case Management? We have an opportunity for an HR Case Manager to work in an office/hybrid-based role close to Chester
PURPOSE OF ROLE
* Support and guide managers on complex matters, such as capability, serious conduct, employee relations, suspensions, and investigation management. This includes reviewing investigation reports and complex letters or communications.
* Be an expert in your field and be able to provide a professional, proactive, telephone and written HR advisory service to managers at all levels across the business.
* Be a point of contact providing active support to managers in the day-to-day case management of serious/complex employment issues while at all times considering the commercial constraints of the business and the legal framework
KEY ACCOUNTABILITIES/TASKS
1. Responsible for managing a portfolio of HR cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales
2. Be a support mechanism within the wider HR team; Liaise and develop effective working relationships with wider stakeholders
3. Provide over-the-phone and face-to-face support to Managers or act as HR lead on complex people matters, including hearings and appeals within nationwide locations
4. Review and prepare letters/ documents in readiness for...