About the Role West Road Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 29 hours per week to work over 5 days. The hours are: Monday 8am - 2pm Tuesday 7.45am - 2pm Wednesday 2pm - 6.30pm Thursday 7.45am - 2pm Friday 8am - 2pm The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. Main Responsibilities Greeting and directing all patients. Making appointments. Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate. Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. Advising patients of practice procedures. Registering new patients. Accurately maintaining patient database and records, photocopying, filing and scanning. About the Candidate Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. About Us West Road Surgery is based in a modern purpose built primary care centre, with free parking, close to bus links and the train station. Benefits NHS pension scheme Life insurance Family benefits including an adult dependents pension and children’s pension Ill health benefits 20% employer contribution Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.