You will assess claims for Housing Benefit and Council Tax Reduction for our customers, ensuring that they receive the financial support they are entitled to and need
Determine entitlement by accurately calculating customer's household, disabilities, income, savings, investments, and rents, determining which scheme applies to them before entering information accurately onto the Academy system
Liaise with voluntary organisations, other services of the Council or other organisations, to ensure customers receive a comprehensive service, sound advice and are supported to make informed choices
Identify customers who should be claiming Housing Benefit or Council Tax
A thorough knowledge and understanding of benefits legislation and guidance, as well as strong communication and problem-solving skills
A positive and proactive attitude, and a commitment to delivering excellent customer service and continuous improvement
Experience of dealing with customers and/or members of the public and handling personal or sensitive information, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.