Berry Recruitment are NOW hiring for a committed and experienced Service/Facilities Manager to work for a fantastic organisation on the outskirts of Bicester, Oxfordshire. This role is commutable from Bicester, Kidlington and Aylesbury Role: Service/Facilities Manager Salary: £35,000 - £42,000 Per Annum (Negotiable) Location: Bicester, Oxfordshire Hours: 08:00 - 17:00 Holiday Entitlement: 23 Days Annual Leave This role is a pivotal role within the organisation, ensuring the team of 4 are supported and development within their whilst organising the Engineers and the reactive works across the UK. About the role: As Service/Facilities Manager your duties will be: Responsible for reporting on the performance of all services and the data held within the CAFM System Take the lead on the re-implementation, management and ongoing development of a new CAFM system Produce a CAFM user guide ensuring processes and procedures are mapped and provide full training and support to users Train and coach other staff to cover the Helpdesk. Ensure a planned systematic approach is implemented for PPM, statutory inspections Ensure PPM schedules & reactive maintenance jobs are completed in line with service requirements. Develop and manage a full range of Service Level Agreements (SLA's) and Key Performance Indicators (KPI's) for in-house and external contractors and monitor Working closely with the account managers, finance and procurement teams to enable efficient start to end processes. In collaboration with Building Services Management Team and Building Operations Management Team, lead and develop CAFM system procedures in relation to information management and statutory requirements. To lead and be responsible for the quality and accuracy of information held on the CAFM system; asset registers, contract registers, Operation & Maintenance manuals, PPM's, maintenance and inspection records, warranties and guarantees, etc. Ensure the electronic asset register is correct and annually reviewed in line with guidance. Produce weekly reports from the CAFM system on all planned and reactive work including job allocation, status, compliance with SLA's. Manage complaints and service-related issues arising from reactive and planned works, maintain and monitor a log of these, and report. Positively impact on the team experience by having key management skills. Provide monthly and annual performance reports, identify areas for improvement and develop quality assurance processes and procedures Working closely with Building Services, Building Operations, Projects, and H&S, develop ways in which CAFM can enhance the management of the assets, Report on the operational performance of all contracts. Set up and attend CAFM User Group meetings to enhance service delivery and develop system capabilities Monitor performance, provide daily, weekly, monthly, and annual performance reports, identify areas for improvement and develop quality assurance processes and proceduresAbout you: Must have experience in managing a team and experience of facilities management industry. Interpersonal communication Experience in Conflict resolution. Must have good attention to detail. Excellent organisational skills and an ability to manage your time are essential. Experienced and extensive knowledge in using CAFM systems and managing a Helpdesk role. Demonstrate model behaviours that, always, are consistent with an open, inclusive, and participating style. Proactive in identifying and pursuing opportunities that are appropriate to maintaining his/her professional development. To work flexibly and to undertake such other duties that may reasonably allocated by management. Good leadership skills. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you" For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job