Berry Recruitment are NOW hiring for a committed and experienced Service/Facilities Manager to work for a fantastic organisation on the outskirts of Bicester, Oxfordshire.
This role is commutable from Bicester, Kidlington and Aylesbury.
Role: Service/Facilities Manager
Salary: £35,000 - £42,000 Per Annum (Negotiable)
Location: Bicester, Oxfordshire
Hours: 08:00 - 17:00
Holiday Entitlement: 23 Days Annual Leave
This role is pivotal within the organisation, ensuring the team of 4 are supported and developed while organising the Engineers and the reactive works across the UK.
About the role:
As Service/Facilities Manager, your duties will include:
* Responsible for reporting on the performance of all services and the data held within the CAFM System.
* Take the lead on the re-implementation, management and ongoing development of a new CAFM system.
* Produce a CAFM user guide ensuring processes and procedures are mapped and provide full training and support to users.
* Train and coach other staff to cover the Helpdesk.
* Ensure a planned systematic approach is implemented for PPM and statutory inspections.
* Ensure PPM schedules & reactive maintenance jobs are completed in line with service requirements.
* Develop and manage a full range of Service Level Agreements (SLA's) and Key Performance Indicators (KPI's) for in-house and external contractors and monitor.
* Work closely with the account managers, finance and procurement teams to enable efficient start to end processes.
* In collaboration with Building Services Management Team and Building Operations Management Team, lead and develop CAFM system procedures in relation to information management and statutory requirements.
* Lead and be responsible for the quality and accuracy of information held on the CAFM system; asset registers, contract registers, Operation & Maintenance manuals, PPM's, maintenance and inspection records, warranties and guarantees, etc.
* Ensure the electronic asset register is correct and annually reviewed in line with guidance.
* Produce weekly reports from the CAFM system on all planned and reactive work including job allocation, status, compliance with SLA's.
* Manage complaints and service-related issues arising from reactive and planned works, maintain and monitor a log of these, and report.
* Positively impact on the team experience by having key management skills.
* Provide monthly and annual performance reports, identify areas for improvement and develop quality assurance processes and procedures.
* Work closely with Building Services, Building Operations, Projects, and H&S to develop ways in which CAFM can enhance the management of the assets.
* Report on the operational performance of all contracts.
* Set up and attend CAFM User Group meetings to enhance service delivery and develop system capabilities.
* Monitor performance, provide daily, weekly, monthly, and annual performance reports, identify areas for improvement and develop quality assurance processes and procedures.
About you:
* Must have experience in managing a team and experience in the facilities management industry.
* Interpersonal communication skills.
* Experience in conflict resolution.
* Must have good attention to detail.
* Excellent organisational skills and an ability to manage your time are essential.
* Experienced and extensive knowledge in using CAFM systems and managing a Helpdesk role.
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