Job Title: Contracts Manager - Active Fire
Industry: Fire Protection
Salary: Negotiable
Location: Essex
Responsibilities:
* Manage the effective day-to-day management of the contract's reactive and PPM service delivery.
* Lead, support, and develop your team to ensure the highest professional standards are always achieved and projects are delivered on time.
* Develop a strong collaborative working relationship with clients to promote excellent customer service.
* Manage all aspects of accurate pricing from quotations, reviewing works, and invoicing.
* Ensure all KPIs are measured and delivered in line with client's expectations.
* Supervise and train less experienced supervisors and engineers; carry out 1-2-1's and set objectives geared towards annual appraisals.
* Stay informed of new laws, regulations, and contract trends for potential impact on business goals.
* Act as the focal point for all communication in resolving contract issues and arguments.
* Proactively monitor expenditure and report to the line manager regularly with a summary of expenditure.
* Regularly review contract management working methods, systems, and procedures to identify opportunities for improvements and efficiencies.
* Commit to active involvement with clients in the specifying and delivery of works before, during, and after completion.
* Obtain feedback from clients on a regular basis regarding their views on the engineer's activity and delivery of works.
* Communicate with customers in person and in writing the Company's commitment to reaching a first-class delivery service.
* Ensure accurate invoices are raised on a weekly basis for each contract.
* Manage, promote, and oversee the company's Health and Safety and Environmental policy, informing the Managing Director of any breaches to company Health and Safety policy.
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