We are currently looking for a flexible, customer-facing person to join our team.
The successful candidate will be responsible for supporting the smooth running and maintenance of the Library Service IT systems, digital resources, and front-line operations.
Main Duties:
* Support branch libraries in the management of IT systems and frontline operation.
* Assist in the development, implementation, and promotion of digital resources for the Library Service.
* Assist members of the public in the use and operation of our computers and printing facilities.
* Assist in the development of a digital skills training programme for the Library Service.
* Contribute to the development of the Library Service website.
* Provide training and support to Community Managed Libraries.
* Assist with frontline library duties as required.
* Undertake projects commensurate with the grade and duties of the post as required by the Library Service Manager.
Experience Required:
* Experience of working with IT software and systems, providing IT support across a service.
* Experience in troubleshooting IT problems and learning a Library Management System.
* Ability to deliver effective informal training and support to IT users.
* Ability to problem-solve IT issues.
* Effective communication skills, both written and verbal.
* Ability to work effectively as part of a team and contribute to team activities.
* Ability to provide guidance to Library staff.
* Ability to engage with customers, colleagues, and partners to ensure high-quality service delivery.
* Ability to take action when identifying areas of performance that do not meet required service standards.
* Ability to seek digital solutions.
Ideally, You Will Have:
A good standard of education, minimum of 4 GCSEs or equivalent, grades A-C, which should include English.
If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.
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