Contract Type: Permanent, Full Time
Hours: 35 hours per week, Monday - Friday (agile working arrangements in place)
Closing date: 23rd April 2025
Interview date: 30th April 2025
Interview location: Soapworks, Salford Quays, Manchester
Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.
We're looking for those that can assist in the effective and efficient delivery of all Income Management related duties to assist with excellent rent collection and arrears management for all current and former customers.
You'll help the Rent Support Officers to provide early intervention, guidance and assistance to customers who are struggling to meet their rent and/or arrears payments working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers.
Assisting with our low level arrears process to ensure all formal arrears action is justified, proportionate, and is acted on appropriately in accordance with current policies and procedures, the pre action protocol and in line with wider legislation.
We’re always keen to hear from those who will champion, promote and adhere to our Customer Service Standards working with all relevant teams to ensure the delivery of a customer focused service thereby attaining excellent performance standards and outcomes.
We need people who are / have
* Experience working in a busy phone-based environment,
* Customer service experience including experience of dealing with difficult conversations.
* Knowledge of social housing is desirable.
* IT literate including Microsoft Office 365
* The ability to be self-motivated as well as working as part of a team.
Please note you must have a flexible approach to working hours (including occasional evenings and weekends).
Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference, we’d love to hear from you.
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