Job Description
Blue Light Card. Individually great, together unstoppable The Role and the TeamWe have an exciting opportunity for an experienced Customer Operations Manager to join our Member Services team, managing a team of advisors to provide the best experience for our members, whilst delivering projects on training, incident management or building processes that scale. We do the right thing, challenge the status quo, deliver on our promises, bring out the best in each other and treat others how we wish to be treated.
If this resonates with you then we encourage you to apply to join our team at Blue Light Card and contribute to our mission.What You’ll Do Motivate and nurture a high-performing team of advisors, helping them to achieve their performance and development targets through coaching and supportInstil a customer-centric culture, keeping the team focussed on helping our members quickly and completelyEnsure our members are happy and satisfied, handling the most difficult queries directly, then building team knowledge around complex issuesReview and redesign processes alongside the member success function, to improve service and efficiently handle all contact, using data to identify trends, understand performance gaps, and drive operational improvementsManage all business changes within the teamDevelop and manage strategic partnerships internally and with external third partiesWhat You’ll Bring Contact centre or high-volume inbound...