The Company:
MLA provides a range of medico-legal services to the legal and insurance sectors. We are a leading specialist in the provision of Industrial Disease Medical Reporting, RICS reporting for Housing condition claims, and a Tier 1 MedCo-accredited MRO. We've been providing medical report services for over 30 years. Through our nationwide network of specialist experts and our highly-skilled in-house team, we’re able to facilitate a vast range of medical reports to support MedCo, Industrial Disease, Military Accidents, NIHL, and Housing Disrepair cases.
The role:
To manage and maintain the organisation's technological infrastructure. To manage external IT providers and also lead the business's continuing compliance to key standards (ISO 27001, Cyber Essentials Plus, etc).
* Account manage third party IT provider partners
o Managing outstanding tickets/issues from inception through to resolution
o Monitoring and reporting of SLA performance
o Communication with stakeholders within the business
o Identify, communicate and resolve instances of poor performance from providers
o Regular review meetings
o Manage contract SLA and uphold providers to the highest standard
* Manage compliance of businesses externally validated standards (ISO 9001, 27001, Cyber Essentials Plus), including
o Regular internal reviews and audits
o Risk assessments
o Preparing and leading internal audits as required
o Preparing and leading external audits as required
o Record keeping to ensure evidence is available for audit against standards
* Project management of ad hoc business projects involving IT providers
o Ensure we are getting the best value from our suppliers
o Scoping projects and producing business cases
o Working with providers to ensure live projects are progressing
o Providing regular updates to the business on projects
o To be MLA’s designated contact for IT providers on projects
* Manage and maintain the organisation's risk and disaster recovery and business continuity, maintaining the BCP, updating the risk register, conducting annual DR tests
* Manage and maintain the organisation's asset register
* Be able to challenge suppliers on a technical level
* Be the designated point of contact for MLA for IT issues with all our suppliers and to coordinate responses to the business
* To administer change management to all MLA systems
* Working closely with third parties to ensure MLA are equipped with the best tech and upgrades
* To remain up to date with changes in requirements for MLA’s externally validated standards
Key Traits of Potential Candidate:
* Prior experience in compliance, service delivery, or IT management role, ideally within the legal or insurance sector
* Technical background
* Successful and proven track record in project management and project delivery
* Proactive approach to tasks, with a ‘can do’ attitude
* Tenacity and drive to seek new business and meet or exceed targets
* Self-motivation with strong organisational and time management skills
* Ability to work under pressure and a desire to succeed
* Strong stakeholder management and negotiation skills with a proven track record in delivering commercial performance
* Team player with impeccable attention to detail and the ability to multi-task
* Excellent presentation, oral, and written business communication skills with various levels of audience
Package:
* Company Stakeholder Pension
* Twice yearly company parties (Summer and Christmas) plus regular office events and charity days
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