We have an exciting opportunity to cover the role of Assistant Manager within the IG Operations and Partnership Team.
The Independence Group Operations Team provides excellent customer service to all our Independence Group members on a day-to-day basis by gaining knowledge and understanding of their business models to build good working relationships and rapport.
We deliver exceptional customer service to all members by following our SMILE values, ensuring we go the extra mile by providing the member with the support required, using our knowledge, experience, and skills.
Within the team, we deal with a variation of queries from the members and administrative duties.
We work very closely with our internal teams to resolve any queries/issues our Independence Group members have brought to our attention, supporting the member to achieve the best outcome for everyone involved.
Due to the variation of queries, there is always something new to learn, making this position an exciting opportunity. We encourage self-development within the team for progression and to achieve your career goals.
Skills and Qualities
Competencies
* Excellent communication skills (spoken and written)
* Excellent leadership skills
* Professional and confident in dealing with independent business owners and colleagues
* Excellent organizational skills
* Strong attention to detail
* Problem-solving abilities
* Good knowledge of Excel and Word – desirable but not essential
* Good team player
* Previous experience of managing a team - desirable but not essential
Qualifications
* GCSE grade 4 or above in English Language and English Literature
Specific Duties
* Assisting with the effective day-to-day operation of the team
* Supervising, coaching, and developing the team
* Leading by example in achieving individual targets and objectives
* Supporting the operations manager to achieve maximum staff productivity while maintaining staff motivation
* Effectively performing administrative duties
* Providing day-to-day support and relationship management of Independence Group members
* Researching and resolving queries arising from Independence Group members by involving necessary departments to achieve a swift resolution
* Assisting Internal Audit and Independence Group Finance with month-end processes of Management Services
* Assisting members with training requirements, i.e., on our internal reporting systems
* Speaking with potential new Independence Group members
General
* To undertake any other duties that may fall into the job criteria
* Note: This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved.
About Us
As the UK’s largest independent travel agency, Hays Travel specializes in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 branches throughout the UK, and our Head Office based in Sunderland is home to tour operator teams, finance, marketing, HR, IT, and many more. We have been operating for over 40 years and continue to grow each year.
Our Values
Our SMILE values are embedded in our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
* Supportive
* Motivational
* Innovative
* Loyal
* Excellent
What it’s Like to Work for Us?
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programs to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it's not all about work. We're very sociable, and there are always lots of team nights out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
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