We are seeking a visionary Head of Service Charge to elevate our Service Charge operations and customer experience for our 35,000-strong portfolio who pay a service charge totalling over £23 million. Key responsibilities include:
* Developing and implementing strategies to improve service charge operations and customer experience.
* Leading a team to deliver high-quality services and meet customer needs.
* Collaborating with stakeholders to ensure effective communication and service delivery.
* Monitoring and evaluating service charge performance to identify areas for improvement.
Key skills and qualifications:
* Proven experience in a similar role or a related field.
* Strong leadership and management skills.
* Excellent communication and interpersonal skills.
* Ability to analyze data and make informed decisions.
What we offer:
* A competitive salary and benefits package.
* Opportunities for professional development and growth.
* A collaborative and supportive work environment.