Role: IT Support Engineer Location: Hereford (Hybrid – Remote & On-Site Support) Salary: Up to £32,000 (Depending on Experience) Job Type: Full-Time About the Role We are looking for a skilled and customer-focused IT Support Engineer to join our growing Managed Service Provider (MSP) team in Hereford. This is a fantastic opportunity to expand your career in IT, delivering high-quality support to a variety of customers across multiple industries. You’ll be working both remotely on the helpdesk and on-site, providing hands-on support when required. This role offers clear career progression, with opportunities to move into 3rd Line Support, Consultant or Team Lead roles. You’ll also have access to training and certifications to further develop your technical expertise. Key Responsibilities Provide remote and on-site 1st and 2nd Line technical support to a variety of customers. Troubleshoot and resolve hardware, software, and networking issues efficiently. Manage and support Microsoft 365, Windows Server, Active Directory, and cloud solutions. Work on escalated issues from the 1st Line team, ensuring swift resolution. Assist with IT projects, migrations, and infrastructure upgrades. Maintain excellent communication with customers, providing a first-class service. Accurately log and document all support cases and resolutions in the helpdesk system. Required Experience & Skills Previous experience working for an MSP or similar IT support environment is essential. Strong knowledge of Windows OS, Windows Server, Microsoft 365, and Active Directory. Experience with networking, firewalls, VPNs, and troubleshooting connectivity issues. Understanding of backup solutions, cybersecurity best practices, and cloud technologies. Excellent problem-solving skills with a proactive approach. A strong customer-focused attitude with great communication skills. Full UK driving licence (as on-site visits will be required). Desirable Skills (Not Essential but a Bonus) Experience with Azure, Intune, Hyper-V, or VMware. Knowledge of Linux and macOS support. IT certifications such as Microsoft, CompTIA, or Cisco qualifications. Why Join Us? Salary up to £32,000 depending on experience. Clear career progression – opportunities to advance into 3rd Line, Consultant or Team Lead roles. Training and certification support to help you develop your skills. Diverse and exciting customer base, providing a variety of challenges and experiences. A supportive, friendly team and a collaborative work environment. If you’re an ambitious IT Support Engineer with MSP experience looking for your next challenge, apply today Recruiter: Callum Thompson