?? Join Our Team as a Technical Customer Support Analyst? ?? Are you passionate about helping others and eager to kickstart your career in tech support? Look no further Codeweavers (part of Cox Automotive) is on the hunt for enthusiastic individuals to join our Customer Care team as Technical Customer Support Analyst. This hybrid role offers the perfect blend of remote and in-office work, providing flexibility and a dynamic work environment. Why You'll Love This Role: Be the Hero: You'll be the first point of contact for our customers, providing prompt and courteous assistance to resolve their issues. Grow with Us: This role is designed to build your foundational knowledge and skills, setting you up for future growth within our team and the wider company. Collaborative Environment: Work closely with our Head of Customer Care and a supportive team, ensuring you never face a challenge alone. What You'll Do: Customer Champion: Respond to customer inquiries and support tickets with professionalism and a smile. Problem Solver: Address common technical issues with standard solutions and develop your troubleshooting skills. Continuous Learner: Stay updated with new features and updates of our software application. Record Keeper: Maintain accurate and detailed records of customer interactions and technical solutions. Team Player: Collaborate with team members and escalate complex issues when necessary. Process Follower: Adhere to established processes and procedures to ensure consistent, high-quality support. Relationship Builder: Provide excellent customer service, ensuring customer satisfaction and building strong relationships. Improvement Advocate: Identify and report recurring technical issues to improve product reliability and user experience. Skill Enhancer: Actively participate in training and development programs to enhance your technical knowledge and skills. What We're Looking For: Education: Degree-level education is preferred but not mandatory. We value your passion and willingness to learn Attitude: A positive, can-do attitude with a genuine desire to help customers. Skills: Basic troubleshooting skills and the ability to learn and adapt quickly. Ready to Make a Difference? If you're excited about starting your career in technical support and want to be part of a company that values growth and customer satisfaction, apply now and join the Codeweavers family part of Cox Automotive STRICTLY NO AGENCIES PLEASE: We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL. We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's INDAR