We are looking for Fraud Advisor to join a national Customer Contact Team based in a call centre environment in the heart of Middlesbrough (TS1).
This role is STARTING 7TH JANUARY 2025
Start your new career within the Banking & Financial services sector, our award-winning international company operates in 7 counties and have 27,000 colleagues.
Salary - £23,400pa + performance based bonus’ available
Any 5 days out of 7 – Includes Weekend Work on rotation
Shifts times between 07:00 to 23:00
Latest start time 15:00
Contracted to 37.5 hours per week **Hybrid working Offered after initial 12–16-week in-house training**
As a Fraud Advisor, you will be an important point of contact for customers with queries about potential fraud on their accounts. You will take full ownership during the investigation of the situation & support the customer to a resolution.
Working as part of the Fraud team as an Fraud Advisor, you will ensure all calls in are answered within company guidelines, whilst providing excellent customer service over the phone, you will also be navigating multiple computer systems during the call, so strong computer skills coupled with the ability to deal with sometimes d...