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Where you fit in
This is a great opportunity to join the Customer Operations team as a Credit Controller, supporting our industrial, commercial, small, and micro business customers. Reporting to the Cash and Collections Manager, you will help improve our bad debt exposure and achieve collection targets.
Reference ID R174354 | Updated 04/11/2025
Location: Milton Keynes, United Kingdom
What’s the role?
As Credit Controller, you will be responsible for:
* Maximising collections through high-volume outbound and inbound contact via phone and email
* Delivering strong collections performance for assigned accounts to reduce aged debt
* Reviewing accounts, billing, and payments to enable collection or corrective actions
* Working effectively with customers to reduce debt promptly and meet targets
* Resolving queries efficiently within SLAs to secure payments
* Engaging with other departments for dispute resolution support
* Conducting Land Registry and other searches to establish liability and manage accounts to resolution
* Mitigating credit risk and escalating issues appropriately
* Completing ad hoc tasks to meet monthly collection goals
What we need from you
* Experience in B2B debt collection techniques
* Desirable: Utility (Gas/Electricity) industry experience
* Attention to detail, accuracy, and problem-solving skills
* Excellent communication skills, especially by phone and email
* Decision-making ability and resilience under pressure
* Strong commercial awareness
* Effective time management and self-management skills
* Experience managing high-volume collections
* Negotiation skills and a positive attitude
What we offer
Join Shell and contribute to one of the most important challenges facing our planet. We value honesty, integrity, and respect, and offer opportunities for personal and professional growth, flexible working arrangements, competitive salary, benefits, and a diverse, inclusive environment.
* Career development in a values-led culture
* Flexible hours and remote working options
* Competitive salary with annual increases
* Paid parental leave and inclusive policies
* Training and development programs
Shell aims to be a diverse and inclusive company. We encourage applicants of all backgrounds to apply.
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