Job Description
Core Responsibilities:
1. Monitoring and manage systems including Elogbooks, Riskwise, Alusta and TBS to ensure the management of your property.
2. Operational Management of the utilities and the approval of utility costs.
3. To be responsible for all Health and Safety Compliance
4. To liaise with local authorities as appropriate
5. To maintain all emergency documents and asset register on site
6. To ensure the fabric of the building both externally and internally is maintained and serviced to a high standard.
7. Carry out daily inspections of the building to identify areas of repair
8. Maintain and develop all tenant relationships ensuring they receive the high standards of service expected
9. Full contractor liaison and management
10. Email liaison with site staff, occupiers and management
11. Managing a site team of receptionists, security staff, cleaners and in-house M&E team
12. Responsible for the day to day operation of the building
13. Assist with and arrange access to relevant surveyors and contractors
14. Quote approvals
15. Management of Permit to Work system and boundary permit process
16. Answer any queries that may arise from tenants
17. Expenditure review
18. Environmental and Social Governance initiatives through the FM team including reporting
19. Ad-hoc calls from sites/helpdesk
20. Planning fire drills for site
21. Monitoring of snagging and defects where necessary
Qualifications
Expertise & Professional Development
22. You are the ‘go to’ person in your area of expertise/specialty for questions from your colleagues, clients and customers
23. You are solutions focused, advising colleagues and stakeholders with solutions not problems
24. Excellent knowledge of MS Outlook, Word, Excel and PowerPoint
25. Educated to degree level or equivalent
26. Previous experience of Facilities Management within property
27. Good awareness of Health and Safety legislation
28. IOSH or NEBOSH qualification
29. WIFM qualification desirable
Additional Information
Service Excellence
30. You demonstrate and role model the key behaviors of service excellence.
31. You continually go above and beyond the expectation of your team and stakeholders
32. You preempt the work required ensuring you are always delivering high levels of service
33. Be flexible and open-minded and positively adapt to any reasonable changes to your role (duties & responsibilities) proposed by your line manager and/or the Client
High-Quality Work
34. You continuously look to improve the quality of your work and ensure quality control
35. You demonstrate excellent organizational and time management skills
Productivity & Efficiency
36. You challenge where you see that time is wasted and tasks could be delivered more efficiently by focusing your energy on those tasks that are within your control
37. Possess excellent oral and written communication skills
38. Ability to produce detailed building management reports