Product Support Specialist
£32-39,000 (Dependant on experience)
Leatherhead
* Based in Leatherhead
* £32,000 - £39,000 salary
* Training provided
* 37.25 hours per week
* 28 days holiday + bank holidays
* Free onsite parking
Job specification:
This is an excellent opportuinity to join this progressive Company based in modern offices in Leatherhead, we are looking for:
1. Conduct installation and provide basic user training.
2. Perform maintenance, servicing, upgrades, and repairs.
3. Manage the processing of repairs returned to the factory.
4. Address customer support inquiries through the Helpdesk.
5. Handle support cases efficiently to meet KPIs and customer expectations.
6. Promote and sell after-sales products and services.
7. Oversee after-sales opportunities and quotations through the CRM system.
8. Develop technical procedures for troubleshooting and support.
9. Assist in the creation and upkeep of after-sales and support documentation and media.
10. Support the maintenance of the CRM database.
11. Manage after-sales catalogues and pricing lists.
12. Write support content for the company website.
13. Ensure all support-related activities are accurately documented in company systems.
14. Participate in extensive international travel to meet...