Job Description Job Title: Purchasing Assistant Job Overview: As a Purchasing Assistant, you will play a key role in building and maintaining strong commercial relationships with suppliers. You will be responsible for managing purchasing records, supplier databases, and procurement contracts. While the primary focus will be on procurement tasks, the role will also involve providing customer care support during busy periods and holidays, ensuring a smooth customer experience. Key Responsibilities: • Supplier Relationship Management: Develop and maintain strong commercial relationships with suppliers to ensure smooth procurement processes and effective problem resolution. • Procurement Records: Maintain and update purchasing records, supplier databases, and procurement contracts, ensuring all information is accurate and up to date. • Supplier Performance Tracking: Record and monitor supplier Service Level Agreement (SLA) performance, ensuring timely and accurate delivery of goods and services. • Order Management: Track overdue orders and returns, working with suppliers and internal teams to resolve issues efficiently. • Customer Care (During Busy Periods & Holidays): Provide customer care support as needed during busy periods or holidays, assisting with inquiries and ensuring a positive experience for customers. • Communication: Handle incoming calls from suppliers and customers, addressing queries, resolving issues, and providing timely responses in a professional manner. Key Skills and Qualifications: • Problem-Solving Skills: Ability to identify issues and proactively find effective solutions. • Attention to Detail: Strong attention to detail when managing records, contracts, and supplier information. • Fenestration Experience (Advantageous): Previous knowledge or experience in the fenestration industry is a plus, but not essential. • Microsoft Office Skills: Proficiency in Microsoft Office applications (Excel, Word, Outlook) for managing procurement data and communications. • Strong Communication Skills: Excellent verbal and written communication skills for effective interactions with suppliers, customers, and internal teams. • Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a busy environment. Desirable Experience: • Prior experience in a purchasing or procurement role is advantageous but not required. • Experience in the fenestration industry would be beneficial.