Retail Security Officer
Sainsbury's – South Clerk Street
Pay rate - £13.38
Job Overview
* Permanent 45 hours per week contract working in the retail security industry
o Various shift times/days – 5 out of 7 days a week
o 28 days paid holiday a year
o Paid rest breaks
o Comprehensive training and development programme (apprenticeships available)
o Uniform is supplied
o SIA licence funding scheme
o Access to Mitie's outstanding employee benefits including financial services, retail discounts and online GP service
Operational Requirements
* Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
o To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner
o Set and maintain the highest personal and professional standards as an employee of MITIE Total Security Management
o To create a safe shopping environment, free from crime and the fear of crime for customers and colleagues
o To add a polite greeting and excellent customer service
o Provide a visible security contact for customers and colleagues
o Respond to any on site incident or request for assistance and assume control until arrival of the Client, Emergency Services or Duty Manager
o To achieve and maintain the minimum published performance level required through officer evaluation
Main Duties
* To deliver great customer service whilst protecting customers and colleagues from physical and verbal abuse by deterring violence and public order offences.
* To patrol the store ensuring a strong security presence is easily identified
* To record any suspicious activity and/or incidents using the SMART system ensuring store management are fully informed
* Monitoring CCTV where appropriate and complete retrospective reviews as required
* Actively support in the reduction of store stock loss
* Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
Personal Specification
* Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates; if not held, support is available to obtain a licence)
* A full five-year checkable employment/education history
* Experience of delivering Customer Service
* Excellent communication skills are required both written and verbal
* Adaptable communication style to meet the needs of different people groups
* Ability to work in a fast-moving services business
* Capability in the use of technology
* Good attention to detail
* High level of enthusiasm and passion
* Previous experience in a similar role is desirable but not essential
* Public Space Surveillance SIA licence is desirable but not essential
* Be willing to work towards, if not already held, an apprenticeship as is deemed appropriate for personnel development
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