We are currently recruiting for a ServiceNow Product Owner on a 12 month fixed term contract in our Asda People Services. This role is critical in defining and delivering our HRSD ServiceNow platform strategy and solutions. The primary responsibility of a Product Owner – ServiceNow is to act as the bridge between the development team and the Process Owners, ensuring that the development efforts align with the overall vision, goals, and priorities of ServiceNow. The incumbent will be responsible for leading a team of 3-4 colleagues and owning and managing the HRSD ServiceNow platform within the organisation.
“Everything about Asda”
We are a values-led organisation. As such we, encourage everyone to be open and honest. We work creatively and collaboratively, valuing everyone’s input.
Our collaborative culture, the size of our business and our belief in the empowerment of the individual means opportunities at Asda are abundant.
We conduct £300m worth of transactions every week. Our website handles over 2 million transactions a month. We have more than 145,000 dedicated Asda colleagues ensuring that our customers are at the heart of everything we do.
“Everything you’ll love ”
* Hybrid and flexible working – everyone is looking for that work/life balance and Asda have it on point. (2/3 days office working)
* Discretionary bonus – Rewarding you for your hard work and efforts
* Company matched pension – Looking forward to the future
* 25 days annual leave per year plus 8 bank holidays – Making sure you take time for yourself and switch off
* 13 paydays a year – who doesn’t love an extra payday?
* Digital GP and Wellbeing sessions – Asda genuinely cares so we create a culture where our people can perform at their best, the physical health and mental wellbeing of all our people is very important to us
* Discount off your shopping at Asda and George - with extra discounts running throughout the year – really makes a difference, saving the colleagues an average of £700 a year
* Career development and apprenticeship and graduate schemes - we want our colleagues to excel and grow with our business.
* Free city centre parking – you can also use it outside working hours
Plus much more!
“Find your role”
Responsible for supporting the implementation, configuration, and optimization of the ServiceNow system within the organization. The incumbent will focus on analysing processes, gathering system requirements, and collaborating with stakeholders to ensure the effective utilization of the ServiceNow platform. You will work closely with Process Owners, People Tech members and Asda Tech specialists, as well as external vendors to deliver high-quality ServiceNow solutions that align with business needs and support efficient service management processes. Support gathering of requirements and management of the product backlog and will work closely with stakeholders to successfully deliver ServiceNow projects which comply with the standards set by the platform team.
Responsibilities:
* Product Vision, Roadmap & Funding Proposals
* Assist the product team with setting strategy, vision, and roadmap for HRSD
* Prioritise backlog items based on business value, user needs, and technical considerations.
* Provide inputs to development of the business case to secure funding for identified opportunities.
* Collaborate with stakeholders to define and refine the product strategy
* Maintain and prioritize the product backlog, ensuring that it is updated regularly.
* Lead the development of testing strategy, testing scripts and signoff for any changes and development.
* Define standards for the Citizen Development framework and ensure adherence.
* Plan and coordinate the product release schedule in collaboration with the development team and stakeholders.
* Define clear acceptance criteria for new releases with the development team to ensure that deliverables meet those criteria.
* Lead team members to build a culture of continuous product excellence and improvement.
* Act as the primary point of contact for the development team regarding product-related questions and decisions.
* Collaborate closely with cross-functional teams, including designers, developers, and testers, to ensure a shared understanding of requirements.
* Manage demands, requirements, and feedback for ServiceNow.
* Own continuous improvement for HRSD ServiceNow and explore new features of the platform.
* Support the adoption of a standardized product, limiting customization for business reasons.
* Provide inputs for governance boards as per pre-defined frameworks and templates.
* Participate in sprint retrospectives and actively seek opportunities to improve team processes and product quality.
* Collaborate with process owners to obtain necessary inputs to update the product to support process or policy changes.
“Let's find out about you”
* Ideally educated to a degree level in a relevant field (business, computer science, engineering, etc.).
* Certification in Agile methodologies (e.g., Certified Scrum Product Owner) is a plus.
* ServiceNow Certified
* Previous experience in a Product Owner or similar role is highly preferred.
* Strong understanding of HR Operating models and process design to optimise utilisation of HRSD ServiceNow module.
* Ability to work in a technological environment whilst working with business users.
* Able to translate technical concepts to business users.
* Analytical and problem-solving abilities
* Ability to balance technical considerations with business and user needs.
* Familiarity with product management tools and software (e.g., Jira, Trello) is a plus.
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join Asda.
Work Where it Works
Our hybrid way of working gives you the choice to work where it works. This enables you to choose where you’ll be the most effective. It offers a mix of working from home and in an office environment that works best for you and your team.
You will also get an excellent benefits package including:
* Discretionary company bonus
* £5,700 company car or car allowance
* Company pension up to 7% matched
* 10% colleague discount, free parking and many additional rewards.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.
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