Cybercrime Investigation Support Officer - StratfordAbout the jobJob summaryDiscover a career in your hands at HMRC. Whether you\\\'re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it\\\'s really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is the UK\\\'s tax, payments and customs authority and we have a vital purpose: we collect the money that pays for the UK\\\'s public services and help families and individuals with targeted financial support. Covert Operational Digital Exploitation (CODE) sits within HMRC\\\'s wider Fraud Investigation Service (FIS) responsible for the department\\\'s civil and criminal investigation work. FIS ensures that HMRC has an effective approach to taking on the most serious tax evasion and fraud. CODE is the specialist support business area responsible for the provision of enhanced digital and covert specialist technological support to FIS investigations. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems which enable investigators to respond to serious and complex tax evasion and crime. The Cybercrime Team utilise a range of technical capabilities, Intelligence tools and investigative work to detect, mitigate and investigate the most significant attacks against HMRC\\\'s online services, our customers, and our data. Consisting of 3 strands working together to reduce cyber enabled harm to UK citizens, businesses and HMRC from organised criminal networks using technology to fraudulently access customers devices and online accounts. Job descriptionAs a Cybercrime Investigation Support officer, you will provide support within the team, based across various Regional Centres, in the following three areas - Strategy and Business Management This key area underpins and brings together the vision, purpose, and insights of the Cybercrime team. It ensures the ambition, strategic direction and priorities for the teams Strategy are set and actioned against HMRC\\\'s Strategy, the Risk Treatment Plan and Tactical priorities. Business Management fulfils a variety of roles and functions in support of the Senior Leadership Team and wider team, including, inbox/diary management, recruitment, change management, knowledge management, including training and corporate assurance. Technical Investigation The Technical Investigators use their specialist skills in Digital Forensics, online log data analysis, malware analysis and knowledge of cyberspace and cybercriminals\\\' tactics working alongside investigators to identify and develop investigations from inception to producing technical evidence for court. They use this insight to enhance HMRCs capability to defend and investigate cybercrime attacks. Intelligence, Investigation & Operational Engagement This area of the team utilises a range of covert and sensitive intelligence, investigation capabilities and partnerships to detect cybercrime attacks and identify online criminal actors posing a threat to HMRC online services, our data and customers. They conduct criminal investigations where appropriate and act as HMRC\\\'s link into the Cybercrime Law Enforcement and Intelligence communities in the UK and with our key international partners. This is underpinned by specialist Cybercrime intelligence coordination unit and Dedicated Disclosure Teams. Key Responsibilities: Assist in aspects of Cybercrime Investigations.Assist in reviewing digital forensic material.Schedule and maintain case management records. Maintain digital records of investigations.Assist in authorising reports.Assist in identifying fraud by analysing data outputs from digital systems.Handle evidence and writing witness statements which may result in presenting evidence in Court. As an Investigation Support Officer, you will help to build HMRC capability in digital investigation by drawing operational learning from investigations to build and share knowledge and create efficiencies in future cases. You will keep up to date with cybercrime and security research and raise awareness of relevant material within the team. Attend training courses as required, which may include overnight stays. During your probation you will be expected to develop your skills and knowledge within the three areas of the Cybercrime team and pass SANS SEC301 - Introduction to Cyber Security. These roles will require occasional travel and overnight stays to various Regional Centres, particularly Bristol, Stratford and Nottingham. Person specificationEssential Criteria: A strong interest in Cybercrime and fraud detection. An excellent team player, be able to work effectively with others, not only during the delivery of work but also in supporting colleagues working in challenging and fast-moving environment. Strong IT skills such as Microsoft Office 365 and be familiar with how the web works. Experience in producing verbal and written reports for various stakeholders. Practical and pragmatic with a problem-solving mind-set and an eye for precision and detail. This post requires National Security Vetting at Security Check (SC) clearance level, and you must hold SC vetting or be willing to apply for SC vetting. Desirable Criteria: Ability to communicate complex information to a variety of audiences both verbally and written. Ability to work independently, prioritising work accordingly. Familiar with programming or data handling.Familiar with HMRC systems e.g. FCMS, CIP, SPLUNK, ETMP, SA.Familiarity with the Criminal justice system and disclosure.Qualifications relating to Cyber Security, Computer Forensics or Civil/Criminal Investigation.Driving License. Flexibility Payment (FP):This post attracts a Level 1a +90 hours Flexibility Payment (FP) that is paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs. In applying for a position and accepting the FP you agree that you can and will meet those attendance requirements. FP levels are reviewed annually - on a business need and personal basis - and may be subject to change. If you currently receive the Flexibility Payment, which may include Transition Protection and/or a Maintained Pension Value, moving to a new role may affect your payments. Integrity DeclarationAll applicants will be required to declare any past convictions, criminal findings, or police cautions, regardless of whether they are \\\'spent\\\'. You must also declare any disciplinary proceedings relating to current and previous employments. The disclosure of this information will not automatically bar you from employment with FIS, but we need to be aware of any event or issue which could impinge on your credibility especially in roles where you may be required to give evidence in court. FIS will conduct background checks, and any offer will be withdrawn if you fail to disclose any relevant information that causes conflict with you being able to complete the duties of the role. Internal candidates should also be aware that if they fail to disclose relevant information, they could be subject to disciplinary proceedings under HMRC\\\'s Upholding Our Standards of Conduct policy. Further Information:This role requires security clearance to SC. Any job offer is conditional to the attainment of the security clearance to SC and thus, the security clearance is mandatory. Please be aware that those who do not attain one will not be allowed to carry on in this post. If you do not attain your security clearance after appointment, we will look to redeploy you to another role within HMRC.Applicants who wish to work alternative working patterns are welcome to apply. The preferred working pattern may or may not be available, agreement will be subject to business need, and any request to work an alternative working pattern should be made prior to your acceptance of the provisional offer.Appointment will be conditional upon satisfactory conduct and discipline checks and security vetting.Candidates must live within reasonable daily travel of Stratford Regional Centre.This is a reserved post.BehavioursWe\\\'ll assess you against these behaviours during the selection process: Working Together Developing Self and Others Delivering at Pace Technical skillsWe\\\'ll assess you against these technical skills during the selection process: A ten-minute presentation on a topic to be advised upon successful sift. There will also be a series of technical questions asked at interview. BenefitsAlongside your salary of £34,093, HM Revenue and Customs contributes £9,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.• Pension - We make contributions to our colleagues\\\' Alpha pension equal to at least 28.97% of their salary.• Family friendly policies.• Personal support.• Coaching and development.To find out more about HMRC benefits and find out what it\\\'s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service. Things you need to knowSelection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.How to ApplyAs part of the application process, you will be asked to provide the following:• A name-blind CV including your job history and previous experiences. Please ensure you have provided reasons for any significant gaps in employment history within the last few roles. Your CV will be scored against the experience required outlined in the advert.• A 500-word personal statement. Please explain in no more than 500 words how you consider your technical and personal skills, qualities and experience define your suitability for the role, demonstrating how you meet the essential criteria and the behaviour Working Together.Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. Further details around what this will entail are listed on the application form.We acknowledge that AI can assist you in your application. Find our guidelines here.SiftIn the event of a large number of applications being received, an initial sift will be carried out on the Personal Statement against the Essential Criteria only. If you progress to full sift, we will then review both the CV and Personal Statement with successful applicants progressing to interview.Candidates who are successful at sift will be selected for interview and further tested against experience, behaviours and strengths.We may also raise the score required at any stage of the process if we receive a high number of applications.InterviewDuring the panel interview, your experience will be assessed, and you will be asked behaviour-based questions to explore in detail what you are capable of. You will also be asked some strength-based questions to also explore what you enjoy and your motivations relevant to the job role.There will also be a ten-minute presentation on a topic to be advised upon successful sift as well as a series of technical questions asked at interview.This is an example of a strengths-based question: \\\"It is often said that the customer\\\'s needs should come first. To what extent do you agree or disagree with this statement?\\\"There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.Interviews will take place virtually.Sift and interview dates to be confirmed.EligibilityPlease take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - \\\'Please re-open my application - 389769 & vacancy closing date 25/02/2025.To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.Reserve List A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we\\\'ll let you know via your Civil Service Jobs account. Criminal Record Check Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location. Reasonable AdjustmentsWe want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment Team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs. Complete the \\\"Assistance required\\\" section in the \\\"Additional requirements\\\" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you\\\'re deaf, a Language Service Professional.Additional Security Information Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.Important information for existing HMRC contractual homeworkers:Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.Terms and ConditionsCustomer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant\\\'s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band. Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the \\\'Contact point for applicants\\\' section.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsOpen to UK nationals only.Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\\\'s recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).