Customer Sales and Quotations Manager (Maternity Cover - 12 Months)
📍 Location: Daventry, Northamptonshire
💰 Salary: Up to £31,000 per annum (DOE)
⏰ Hours: Monday – Thursday: 09:00 – 17:00, Friday: 09:00 – 16:30
🏖️ Holidays: 25 days + bank holidays
🎄 Office closure between Christmas & New Year (holiday required)
🎁 Additional leave on Christmas Eve + a Christmas shopping day
🚗 Free onsite parking
📌 Role Overview
Our client, a leading supplier of packaging solutions 📦, offers a comprehensive range of products to meet diverse customer needs. They are seeking an enthusiastic and motivated Customer Sales and Quotations Manager 🤝 to join their team on a fixed-term maternity cover contract.
This pivotal role combines customer account management, quotations management, and sales development 📊📞, focusing on nurturing warm leads and existing customer relationships.
The successful candidate will:
✅ Maintain accurate CRM records 📋
✅ Provide exceptional customer support ⭐
✅ Generate sales opportunities from quotation requests 💡
✅ Work collaboratively with internal teams to support order processing, marketing, and admin tasks.
🛠️ Key Responsibilities
📌 Customer Account & Sales Quotations Management:
✔️ Build strong relationships with key accounts through regular communication
✔️ Act as the first point of contact for queries and manage feedback efficiently 📞
✔️ Seek opportunities to enhance customer loyalty and strengthen relationships
✔️ Respond to quotation requests promptly and follow up to encourage conversions
✔️ Maintain an up-to-date CRM system, tracking quotation statuses & providing reports
✔️ Identify opportunities for up-selling & cross-selling
🚀 Proactive Sales Generation from Customer Enquiries:
✔️ Engage with existing customers to encourage repeat orders
✔️ Follow up with new customers after their first order & re-engage dormant accounts
✔️ Monitor customer purchasing patterns & address changes proactively
📂 CRM, Marketing & Administration Support:
✔️ Ensure accurate CRM data entry & explore customer segmentation opportunities
✔️ Support marketing activities by researching industry trends & drafting customer-focused content
✔️ Provide cover for the Order Processing & Admin Manager during leave periods
✔️ Process purchase orders, coordinate deliveries, and liaise with suppliers
✔️ Assist with customer communications, audits, and general office duties
👤 Candidate Profile
✨ Essential Skills & Experience:
🔹 Strong interpersonal & communication skills (phone & email)
🔹 Experience in a front-line customer support role
🔹 Proactive approach to sales support & lead generation
🔹 Excellent attention to detail & organisational skills
🔹 Ability to calculate costs & handle quotations with confidence
🔹 Positive, self-motivated, and adaptable to a dynamic workload
🎯 Advantageous Skills:
🔸 Experience with Sage Accounts or CRM systems
🔸 Familiarity with the packaging or manufacturing industry
ℹ️ Additional Information:
🔹 This is a predominantly reactive role, focused on managing warm leads & customer-generated enquiries.
🔹 A comprehensive handover period will be provided to ensure a smooth transition.
This opportunity is ideal for someone who thrives in a collaborative, multi-faceted environment and is comfortable managing a blend of sales support, customer service, and administrative tasks