To provide a high-profile visible presence and clinical expertise, managerial leadership and coordination of the operational function for the whole hospital on all 3 sites over a 24-hour period.
To be the point of contact for all staff within the Trust and to assist and support patients and the public with their enquiries and complaints. Liaise with the Senior Duty Manager (SDM), Chief Operating Officer (COO), Deputy Chief Operating Officer (DCOO) and On Call Director (OCD), Care Group management teams and department leads.
To contribute to and actively manage the emergency and elective admission process, across the site and capacity, in order to provide safe and appropriate patient placement and achievement of related Trust targets whilst maintaining contingency plans for emerging issues.
Main duties of the job
To provide a high-profile visible presence and clinical expertise, managerial leadership and coordination of the operational function for the whole hospital on all sites over a 24-hour period.
To be the point of contact for all staff within the Trust and to assist and support patients and the public with their enquiries and complaints. Liaise with the Senior Duty Manager (SDM), Chief Operating Officer (COO), Deputy Chief Operating Officer (DCOO) and On Call Director (OCD), Care Group management teams and department leads.
To contribute to and actively manage the emergency and elective admission process, across the site and capacity, in order to provide safe and appropriate patient placement and achievement of related Trust targets whilst maintaining contingency plans for emerging issues.
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with
visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.