My client is a leading charity supporting people who may have had exposure to Mental Health Issues, have experienced Drugs & Alcohol dependency or been homeless. They aim to signpost those in need to the right support services. A caring and compassionate organisation who offer confidential help and assistance. T
They require two Administrators to join their site in Halifax. The role is ongoing until March 2025, with a real opportunity to be either extended or become permanent.
The purpose of the role is to provide the full range of administrative support to the service, ensuring the service operates efficiently and effectively on a day-to-day basis.
Key responsibilities include:
Act as the first point of contact for clients and visitors to the service and coordinate timely responses to enquiries made via telephone, email, text and website.
Ensure everyone contacting the service is welcomed, supported and where appropriate signposted to service staff and/or relevant partners.
Provide a positive first contact for those contacting the service by telephone, utilising the service referral pathway to identify and action appropriate next steps including options such as booking an assessment appointment, accessing a duty worker or signposting.
Maintain electronic and manual appointment systems and complete referral information as appropriate.
Where relevant lead on the coordination of room bookings, including preparati...