* Optimise sales through effective customer experience and selling techniques
* Follow store operation processes to minimise risk and costs
* Continually develop an understanding of the company's values and products and reflect this in everyday performance
* Engage the customer by delivering a first-class customer service - meet and greet the customer and provide assistance where needed
* Promote the Yours Clothing brand
* Operate till and handle financial transactions
* Merchandise as directed
* Replenish stock
* Knowledge of best sellers
* Assist with deliveries and stock handling as directed
* Undertake cleaning and housekeeping duties
* Ensure compliance with all company procedures
* Be aware of store sales performance and targets of ATV and in store orders
* Be aware of commercial activity in the store/business
* Take responsibility for personal development and actively seek opportunities for improvement
* Responsible for Health and Safety and raise concerns to management
As a Keyholder, you will be required to work additional hours in accordance with the business needs. In addition to the tasks above, you will also be responsible for:
* Providing back up support to the Store/Deputy Manager and reporting back to them on any issues
* Responsible for opening and closing the store in the absence of management
* Cashing up at the end of the day and ensuring correct procedures are followed
* Ensure payments and refunds are processed in accordance with till procedures
This role requires a dedication to providing the highest level of customer service to all our customers to ensure they leave happy and keep coming back. This requires a desire to be the best and to display a huge amount of passion and knowledge about our product range to promote our brand., Experience in a customer facing role
* Experience of working in women's retail fashion
* Knowledge and understanding of High Street fashion
* GCSE Maths and English as a minimum
* NVQ Level 2 Customer Service
KEY ATTRIBUTES:
* Highly motivated and a desire to be the best
* Proven ability to work well within a team and to use own initiative
* Proven record of good attendance and flexibility
* Warm, friendly and engaging personality
* An energy and enthusiasm to succeed
* Confident and articulate when speaking to customers
* Ability to work hard and smart
* Ability to adapt to frequent change and a high-pressure environment
* Outstanding loyalty and commitment to the business