JOB DESCRIPTION ROLE: Mainstream Portal Administrator and Customer Service Support Working in a dynamic food wholesale distribution company (family owned) occupying the retail space in multiple supermarket chains. Key Responsibilities Ability to access mainstream customer portals and transporting data and information. Ability to input new information for new product listings in customer portals. Ability to dispute supplier queries on customer portals. Ability to input all promos on customer portals throughout the year Ability to change pricing schemes on customer portals using approved credentials. Ability to navigate internal and external IT systems. Ability to book deliveries and obtain depot booking slots on customer portals Creation of Mainstream- customer portfolio – Master Files using SAP and customer portals. Ongoing - Maintaining Pricing schemes Ongoing – Maintaining customer product information and updating pallet configs, barcode etc Create custom performance reports from customer portals & SAP, as required by mainstream head. Coverage: for order processing and Mainstream invoicing and sending out invoices to customers via email, customer portal Daily printing of purchase orders. Periodically Invoicing for orders received via emails, to assist other team members when required to do so. Coverage – credit note processing and queries on invoicing and debit claims for shortage returns or pricing discrepancies (as & when necessary. Preparation for customer visits to the facility. Organise Team meetings with Customers and SOP Sales Teams. Maintain and update once a month Customer contact list and Customer portal details and password Updates. Requirements: - Candidate must be based on site in Harlow. This is an office-based position, 9-5.30 PM Candidate must have strong communication skills and demonstrate a passion for the business and ability to grow within the organisation Accuracy in reporting functions and inputting data on customer portals. Familiar with customer portals and ability to navigate their system: - Tesco, Sainsbury’s, Asda, Morrison’s, Booker, COOP, Nisa, Musgrave, Sysco, Aldi, Lidl. Training to be provided. Be customer focused, flexible and friendly. Team Spirit: Internal and external – team collaboration, working in a friendly environment. Strong IT skills – is a requirement to navigate customer portals and internal SAP management system. Strong skills in Microsoft office programs: EXCEL is a must. Flexible to jump in and cover for staff on vacation or off sick in Mainstream-sales. A can-do attitude. Multi-tasking is mandatory. SAP experience required but not necessary. Will provide training and assistance to navigate SAP, (if required) References required. Immediate start date. Salary based on level of experience: £28-£33K per annum. Directly reports to:- Sales Director