Location: United Kingdom : South East England
Town/City: Sunningdale
Company Values
Passion: We love what we do. We are determined to deliver our best, every day.
Personality: We are each unique and extraordinary. We encourage personalities to shine.
Respect: We respect and celebrate our differences. They add new brilliance to our culture.
Working Together: With shared vision, trust, and network of support we become unstoppable.
Creativity: We approach each day with creative curiosity to add new delights to our guests’ experience on every level.
Position Overview
* Provide a consistently excellent and professional treatment service to guests, operating to our CORE and Forbes Standards, following procedures and protocols specified.
* Provide all guests with Home Care advice with a focus on product recommendation.
Essential Functions & Physical Requirements
(Please note “Guest” includes male and female resident guests, members, Spa Day guests, and external treatment clients)
* To have impeccable personal presentation at all times, highly groomed, polished appearance. Uniform, accessories, hair, makeup (compulsory) in line with Spa standards.
* Carry out all treatments (after training as appropriate) on the Spa treatment menu adhering to procedures and standards specified. Please note that at least 50% of the Spa’s business is massage of various kinds including Deep Tissue Massage.
* Greet all guests by name, carry out consultation, discuss medical issues and guest priorities and expectations of the treatment.
* Respect guest’s privacy and confidentiality at all times.
* Give after treatment advice and make appropriate product recommendations to all treatment guests thereby generating retail revenue.
* Prepare treatment room in accordance with standards prior to every treatment and clean and tidy up after each treatment.
* Clean, tidy and ensure perfect presentation of treatment rooms, manicure/pedicure suite, and preparation room. Perform cleaning duties as when required.
* Be fully conversant with the departmental standards and ensure that these are adhered to for every guest.
* Ensure use of professional products is appropriate for the treatment and not excessive in order to safeguard the cost of treatments target.
* Assist with stock taking when required.
* Attend treatment and product training courses as required.
* Participate in team meetings.
* Liaise closely with Receptionists regarding appointment schedules and changes to schedules.
* Take direction and instruction from Managers and Spa Receptionists to accommodate the needs of guests and to ensure the smooth running of the department.
* Communicate effectively with Spa Receptionists to ensure a seamless service is provided to guests and a professional image is maintained.
* Be flexible, expect changes to work schedules and adjustments to shifts to suit the needs of the guests.
* Be conversant with hotel policies regarding health and safety, fire, and security.
* Assist with receptionist and spa attendant duties when required.
Qualifications & Desirables
* Fully qualified Therapist, preferably ITEC, CIDESCO, CIBTAC or equivalent.
* Ideally a qualification in deep tissue massage.
* Excellent presentation standards.
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