An award-winning commercial vehicle maintenance company is looking for a Parts Controller to join their busy office based in Wednesbury. This is an exciting and fast-paced role; the successful candidate will be a confident communicator and able to prioritize a busy workload. The role holder will be responsible for carrying out a range of duties associated with the sourcing of parts for the smooth progression of repair events for our clients and their customers.
Duties include:
1. Responding to customer, colleagues, and client's telephone calls in a professional, courteous, and efficient manner. Quickly assess detail of the requirements.
2. Update customers and internal colleagues, clearly articulating next steps and actions being taken in an efficient and timely manner.
3. Check POD for planning the engineer to re-attend a repair event.
4. Check details of all ongoing events for the status of VOR awaiting Parts, update status, and confirm accurately and clearly to allow the customer to be updated.
5. Check job sheets to verify all parts are booked as ordered and required.
6. Make clear notes to job sheets for stores to Pick and pack, right first time.
7. Ensure email inboxes are handled efficiently and effectively, taking appropriate action to address issues raised. Report all incidents to a line manager.
Person specification:
1. Excellent communication abilities
2. Great customer service skills
3. Proficiency in Microsoft Office suite
4. Good numeracy skills
5. Strong organizational skills & attention to detail
6. Previous experience as a Parts Controller in the commercial vehicle or Automotive Industry (desirable)
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