Regulatory Officer 1 - International Waste Shipments South East Field Based - 30157
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Job Description
Do you want to work for an organisation that values difference and includes everyone? Then the Environment Agency is the organisation for you! We are fully committed to being an inclusive employer and ensuring equal opportunities for everyone.
The Regulatory Officer role will be based in one of our waste teams within Waste Regimes Operational Services (WROS) part of Environmental Markets and Regulation. We’re a national team with officers based across England, ensuring a consistent regulatory approach across the country.
As a department we ensure that companies are disposing of their waste correctly by enforcing government regulations – ‘right waste, right place’.
You will be key to planning, monitoring and delivering compliance and enforcement activity within your area of waste regulation, to drive a circular economy.
It is essential to have the ability to travel within the South East/South Central (Full UK Driving License).
As a Regulatory Officer, you will:
* Guide, advise and support team members on policies and practices to help resolve issues.
* Develop and further relationships with customers and stakeholders.
* Answer technical queries; interpret and diagnose problems and develop solutions.
* Collate, analyse and use complex data to help make evidence-based decisions on regulation compliance.
* Deal with confidential and sensitive information whilst keeping in line with data protection guidelines.
* Contribute to the development and improvement of processes, procedures, and operational instructions.
* Undertake audit and enforcement work in the field.
Responding to incidents is a central part of what we do. You will be required to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident. Full training and alternative working arrangements will be available to support you with your incident role. This may attract an additional payment.
Experience/skills Required
* Excellent customer service and the ability to build and maintain relationships with internal/external customers.
* Answer customer queries, convey technical information and solve problems.
* Excellent communication skills written and verbal and able to embrace virtual communication technology.
* Flexible and adaptable to change.
* Enthusiastic about working collaboratively with colleagues to solve complex technical issues and deliver outcomes.
* Ability to support and influence others to deliver key priorities.
* May be required to handle difficult/confrontational conversations.
* Excellent influencing skills and success in developing good relations in complex environments.
* Experience of producing accurate reports; collation, analysis and interpretation of data using Microsoft Office.
* Ability to manage multiple demands on time in a prioritised manner to achieve outcomes and deliver against plans.
Everyone starting in a new role with the Environment Agency will be welcomed into the team and given all the training and support you need to succeed.
Role specific license requirements
Full UK Driving License is essential to this role.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
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