About SD Worx
We are a leading European provider of Payroll & HR services with a global reach. Our goal is to bring people solutions to life and turn HR into a value source for our clients and their people.
Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent.
International Customer Support Role
You will be part of our International Customer Support team and ensure our international clients experience seamless, efficient payroll services across multiple countries.
Your Key Responsibilities
* Provide expert international customer support, managing cases in accordance with global SLAs/KPIs.
* Oversee adherence to payroll calendars and train customers on effective use of our tools.
* Respond to and triage customer queries, ensuring timely resolutions and escalation management.
* Coordinate non-recurring payroll services and tax year-end offerings for international clients.
* Share legislative updates with clients and maintain accurate operational procedures.
* Drive process improvements, ensure compliance with data protection standards, and participate in client calls for smooth payroll delivery.
* Support transitions for new clients and manage legacy systems with high complexity.
Your Requirements
* A first experience in customer support, payroll or international business operations.
* Fluency in English (additional languages welcome).
* Detail-oriented approach.
* Proactive attitude.
* Strong customer relationship management skills and passion for building long-lasting relationships with international customers.
* Familiarity with Microsoft Word, Outlook, and Excel.
At SD Worx
We embrace diversity in the workplace, recognizing that it brings inspiration and innovation to our company. We welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.