1.Lead, train, and support a team of customer service representatives.
2.Perform regular performance evaluations and provide continuous coaching and feedback.
3.Create a positive work atmosphere and encourage teamwork and collaboration.
4.Manage the daily operations of the customer service department to ensure efficiency and productivity.
5.Oversee and streamline workflow to ensure timely resolution of customer inquiries and issues.
6.Develop and implement procedures to enhance service quality and efficiency.
7.Maintain high levels of customer satisfaction by addressing concerns and complaints quickly and professionally.