Kingston and Richmond NHS Foundation Trust
Kingston and Richmond Foundation Trust provide a wide range of healthcare services for the population of London Borough of Richmond upon Thames and the Royal Borough of Kingston. We are looking for experienced full time or part time team administrators to support the day to day operations of the team.
This post will be based with the Richmond Response and Rehabilitation Team (RRRT) which operates Monday to Sunday from 8.00 AM until 8.00 PM. The team consists of Registered Nurses, Occupational Therapists, Physiotherapists, Therapy Assistants, Social Workers, Social Care Assistants and Business Support staff.
RRRT provide hospital discharge, urgent care response and community rehabilitation service for people who need short-term, intensive support following a period of illness or disability or following discharge from hospital. The service is provided from a few days to a few weeks depending on individual goals.
Main duties of the job
The successful candidate would be expected to cover the service during these hours on a rotational basis with our team of administrators. This is a very busy department and you will be the first point of contact for patients and staff alike. The role will involve handling high call volumes, processing referrals, booking appointments, conducting patient surveys and meeting the demands of the service.
You will need to be organised, able to multi-task, a logical thinker, enthusiastic and highly motivated. You will need to possess keen attention to detail and excellent communication skills as you will be expected to communicate effectively with a variety of different stakeholders.
Job responsibilities
For detailed information about the role, please refer to the attached supporting document which contains the job description and person specification.
Person Specification
Experience
* Previous reception and clerical experience
* Previous experience of effective team working
* Experience of using filing systems and computer drives
* Previous NHS or public sector environment experience
Qualifications and Knowledge
* Good general education, educated to NVQ 2 level or equivalent
* Educated to GCSE level or equivalent
* Awareness of a range of Health Service Provisions
* Customer Care training
Skills
* IT skills, particularly Windows applications (Word, Excel and Outlook)
* Good written and verbal communication skills
* Competence in typing - accurate
* Tact and discretion in relation to confidential matters
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Kingston and Richmond NHS Foundation Trust
£28,622 to £30,225 a year per annum including HCAS (outer)
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